Have you tried installing each component separately (ie ARSystem then Mid-Tier)? It sounds like the mid-tier portion is causing issues. What are the justifications to sticking with 7.6.04? I'm assuming potentially integrations and custom java api's is the driving factor. Is everything running from one box? Interesting that they want to upgrade to Windows 2016 and not upgrade Remedy. Are they dead set on 2016? Have you tried 2008 or 2012? Getting older versions of software is always a challenge with newer versions. Aside from giving 1000 reasons to upgrade Remedy also, I would start with installing each component separately.
Brian ________________________________ From: Action Request System discussion list(ARSList) <[email protected]> on behalf of Grooms, Frederick W <[email protected]> Sent: Friday, November 3, 2017 11:04:11 AM To: [email protected] Subject: Re: Installing Remedy 7.6.0.4 on Windows 2016 Are you using the ITSM canned application? If you are using just custom applications you can use ARS 8.1.x or 9.1.x and the User tool will still work. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of NormD Sent: Friday, November 03, 2017 9:41 AM To: [email protected] Subject: Installing Remedy 7.6.0.4 on Windows 2016 We're stuck using 7.6.0.4 due to end-user needs for the client. We need to upgrade the OS as Windose2003 is no longer supportable. I've tried installing it on Windows 2016 using Java 1.6 as the installer would not recognize 1.8x or 9x. Noted during the install, the installer did not list IIS for the web server but continues the install only to fail in the long run. I've also added the IIS 6 compat packs and retried the install but get the same results. The installer does not see IIS, and the redirector does not get setup. I've tried to manually setup the redirector but again Remedy install fails. Has anyone migrated to Remedy ARS 7x to Windows 2016 successfully? If so can you share your setup process. Regards Norm Dignard _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
