Hi all, We are currently hiring for a Snr Remedy Support Consultant to work on various Fusion's customers in US. This is a permanent requirement and we are looking for a resource who is based in East coast. Please find below the job description for more details. Please get back to me if you are interested and available asap.
Remedy ITSM Support Consultant Responsibilities: * Providing 3rd/4th line Remedy ITSM Support * Problem Isolation and Troubleshooting * Directly manage or provide strong oversight to customer support issues * Minimizes the backlog and aging of support issues without the need for the customer to escalate issues to see progress * Provide implementation and post implementation customer support for customers * Proactively manage technical relationship according to the customer's business priorities with an eye to avoiding business-critical situations and maximizing the solution value * Educate customers on known product issues that could affect the implemented solution * Good experience of troubleshooting the whole ITSM suite including Incident Management, * Problem Management, Change Management, SLM and SRM/Service Request * Management * An ideal resource will have worked on various versions of ITSM including 7.6.04, 8.x and 9.x * Good experience and knowledge of SmartIT and MyIT Qualifications * 3-5+ years Remedy(7x-9x) support/administration/implementation experience * 2+ years customer facing experience * Proven ability to work in a pressurised support environment * 2+ years experiences with large Remedy environments Kamiya Mehta Resource Manager M: +44 7812 041 293 T: +44 2088 144 888 [https://www.fusiongbs.com/wp-content/uploads/2017/10/New-Email-Sig.png]<https://www.fusiongbs.com/> [https://www.fusiongbs.com/wp-content/uploads/2017/10/BMC-Exchange-London-email.png] <http://www.bmcsoftware.uk/forms/bmc-exchange-london-nov2017-registration.html?cid=pt-XPL_BMCExchange_London_Nov2017_Fusion-KG-02-f-09122017&cc=pt&elqcid=2442&sfcid=70114000002XtFC> www.FusionGBS.com<https://www.FusionGBS.com> [https://www.fusiongbs.com/wp-content/uploads/2017/05/twit.png] <https://twitter.com/FusionGBS> [https://www.fusiongbs.com/wp-content/uploads/2017/05/link.png] <https://www.linkedin.com/company/fusion-business-solutions> [https://www.fusiongbs.com/wp-content/uploads/2017/05/face.png] <https://www.facebook.com/FusionGBS> [https://www.fusiongbs.com/wp-content/uploads/2017/05/yout.png] <https://www.youtube.com/channel/UCSl-NbuHBavGb9QxYJgFqqQ> This email messages and accompanying data are for the sole use of the intended recipient('s) and may contain information that is confidential. If you are not the intended recipient, you are notified that any use, dissemination, distribution or copying of this message or data is prohibited. If you received this email message in error, please notify us immediately at https://www.fusiongbs.com/contact-us/ and erase all copies of this message and attachments. Please note that Fusion Business Solutions monitors incoming and outgoing mail for compliance with its Security Policy. This will include scanning incoming emails to detect viruses and archiving all email correspondence. Fusion Business Solutions (UK) LTD registered in England and Wales (company number 03508523). Our registered office is at: 2 Clarendon Road, Ashford, Middlesex, TW15 2QE. Switchboard: +44 20 8814 4888 FAX: +44 20 8570 8240 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
