Location and salary? On Nov 9, 2017 09:42, "Kamiya Mehta" <[email protected]> wrote:
> ** > > Hi all, > > > > We are currently hiring for a Snr Remedy Support Consultant to work on > various Fusion’s customers in US. This is a permanent requirement and we > are looking for a resource who is based in East coast. Please find below > the job description for more details. Please get back to me if you are > interested and available asap. > > > > *Remedy ITSM Support Consultant* > > Responsibilities: > > - Providing 3rd/4th line Remedy ITSM Support > - Problem Isolation and Troubleshooting > - Directly manage or provide strong oversight to customer support > issues > - Minimizes the backlog and aging of support issues without the need > for the customer to escalate issues to see progress > - Provide implementation and post implementation customer support for > customers > - Proactively manage technical relationship according to the > customer's business priorities with an eye to avoiding business-critical > situations and maximizing the solution value > - Educate customers on known product issues that could affect the > implemented solution > - Good experience of troubleshooting the whole ITSM suite including > Incident Management, > - Problem Management, Change Management, SLM and SRM/Service Request > - Management > - An ideal resource will have worked on various versions of ITSM > including 7.6.04, 8.x and 9.x > - Good experience and knowledge of SmartIT and MyIT > > *Qualifications* > > - 3-5+ years Remedy(7x-9x) support/administration/implementation > experience > - 2+ years customer facing experience > - Proven ability to work in a pressurised support environment > - 2+ years experiences with large Remedy environments > > > > *Kamiya Mehta* > > *Resource Manager* > M: +44 7812 041 293 <+44%207812%20041293> > T: +44 2088 144 888 <+44%2020%208814%204888> > > <https://www.fusiongbs.com/> > > <http://www.bmcsoftware.uk/forms/bmc-exchange-london-nov2017-registration.html?cid=pt-XPL_BMCExchange_London_Nov2017_Fusion-KG-02-f-09122017&cc=pt&elqcid=2442&sfcid=70114000002XtFC> > *www.FusionGBS.com <https://www.FusionGBS.com>* > <https://twitter.com/FusionGBS> > <https://www.linkedin.com/company/fusion-business-solutions> > <https://www.facebook.com/FusionGBS> > <https://www.youtube.com/channel/UCSl-NbuHBavGb9QxYJgFqqQ>This email > messages and accompanying data are for the sole use of the intended > recipient('s) and may contain information that is confidential. If you are > not the intended recipient, you are notified that any use, dissemination, > distribution or copying of this message or data is prohibited. If you > received this email message in error, please notify us immediately at > https://www.fusiongbs.com/contact-us/ and erase all copies of this > message and attachments. Please note that Fusion Business Solutions > monitors incoming and outgoing mail for compliance with its Security > Policy. This will include scanning incoming emails to detect viruses and > archiving all email correspondence. Fusion Business Solutions (UK) LTD > registered in England and Wales (company number 03508523). Our registered > office is at: 2 Clarendon Road, Ashford, Middlesex, TW15 2QE > <https://maps.google.com/?q=2+Clarendon+Road,+Ashford,+Middlesex,+TW15+2QE&entry=gmail&source=g>. > Switchboard: +44 20 8814 4888 <+44%2020%208814%204888> FAX: +44 20 8570 > 8240 > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
