Ok. In regards to my question regarding resource usage, our former developer said that he was told that having a separate form with the attachment pool was more efficient than having the attachment pool on our primary ticket page. That way it only takes up space when the ticket actually has an associated attachment instead of having the pool that’s empty for the loads of requests that don’t have attachments. I also can see it as being reusable in that I can also use that attachment form in other applications as well. Thanks for the input! Dustin Fawver Sr. Help Desk Technician Information Technology Services
P: 423-439-4648 itsh...@etsu.edu [itslogo]<http://www.etsu.edu/helpdesk> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 22, 2017 9:55 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT *** This email does NOT originate from an ETSU person or service. *** ** Dustin, I've had problems in the past when the attachment pool itself is hidden...so I've had to stick it on a hidden tab somewhere and leave the pool un-hidden.....but in relationship to resource usage...not sure exactly what you mean....an attachment in a pool is the only way to do it... On Wed, Nov 22, 2017 at 7:47 AM, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: ** Ok. One question that I have as I’ve started to implement is this. I can’t seem to have an attachment field without an attachment pool. I’ve hidden the pool and set the attachment field as display only. As far as resource usage, is there much of a change doing it that way instead of having a standard attachment pool? Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648<tel:(423)%20439-4648> itsh...@etsu.edu<mailto:itsh...@etsu.edu> [itslogo]<https://linkprotect.cudasvc.com/url?a=http://www.etsu.edu/helpdesk&c=E,1,owcP5DIc_GaKE-2Z9BdYU83UIcMBWKv2jwjenSjvy2tsircIPjkEJmWC_JENSk8qhVGchTCdMtpc715XrcexBp8cYYB8zXtKzAz_NzEHYZSTBqZq7bz_quES&typo=1> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ LongWing Sent: Wednesday, November 22, 2017 9:38 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT ** This is the method that I have used to success in the past as well :) On Wed, Nov 22, 2017 at 6:16 AM, Misi Mladoniczky <m...@rrr.se<mailto:m...@rrr.se>> wrote: ** Hi, I would just create a Hidden Attachment Slot Field in your primary form. Make it Display-Only and make sure that Disable Change Flag is set to True. Then when you do a Return on a row in the list of attachments, or maybe select a row and then click a button, you do a Set-Fields from the Attachment Form to your Hidden Field. Then do a PERFORM-ACTION-OPEN on your Hidden Field. Best Regards - Misi, RRR AB, http://www.rrr.se<https://linkprotect.cudasvc.com/url?a=http://www.rrr.se&c=E,1,FAp_JpSLyiYuzWYwuNkshqziF_j9P7e4TGwJS8J3abXCpljsSY4OnXTEpNo4crcMCJGvn8s7-5Wh83QNBgm7XFm_SrCihyF2vFVGUUbeXLl14a5OmxM,&typo=1> (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se<https://linkprotect.cudasvc.com/url?a=http://rrr.se&c=E,1,oEnoo7tZ0SjxbztIVU0NxZh92uLv4OeGH1NBaEHia3VwUMn-8sTJ5t2-QwrPjcXYyzjahLFQsJ5zZLOeatdC-_qV_MSwgH-WPuoCIqbC4XIa&typo=1> November 22, 2017 1:59 AM, "Fawver, Dustin" <faw...@mail.etsu.edu<mailto:%22Fawver,%20dustin%22%20%3cfaw...@mail.etsu.edu%3E>> wrote: ** Hi, Experts! I have a primary ticket form and a secondary form that has just an attachment pool. The primary form has a table that lists the entries in the secondary form associated with the current request. I can see the list and successfully call the secondary form from the primary one in order to add additional attachments. For users to view the attachments, I could simply leave the table drill down option to True. This would simply open up the secondary form and the user would then click on the Display button. I wanted to make it a bit nicer than that by having the user just double-click on the entry in the table and display the attachment. I currently have a separate view created for this purpose. I’ve tried it with just an empty view and I’ve tried it having the attachment pool and attachment field in the view. I have an active link that checks the $VUI$ value to match the view in question. If it matches, I have a Set Fields action that calls “$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912”. The AL fires off, but I’m getting a failure code of 2. I’m not sure if there’s a server-side log that I can turn on to see what may be causing this. If you think that I’m misunderstanding the purpose of the open attachment action, please let me know. This is on ARS 9.1.02. Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648<tel:(423)%20439-4648> itsh...@etsu.edu<mailto:itsh...@etsu.edu> [itslogo]<https://linkprotect.cudasvc.com/url?a=http://www.etsu.edu/helpdesk&c=E,1,GsS_8yxxFg78_XOe-ZmTOfUuzF8wri76--NO4zqN9J1Bcti8JGAyyquFtQ7igcBFCNQA8zj7_Z8yO2ybv-IiD9piURXWOAhgO_e-Y62gQnw,&typo=1> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
