Greetings! I wanted to give you all an update. First I want to thank Misi for giving me the tip for the attachment slot, LJ for the info on the attachment pool and resources, and Jason for the context menu link. I have this all working. I don’t seem to be running into any issues with the attachment pool being hidden. With the context menu, users will now be able to right-click on the table and choose what they’d like to do.
I’m fired up about all of this, but I’ve only heard crickets so far from the test users. :-\ Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu [itslogo]<http://www.etsu.edu/helpdesk> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, November 22, 2017 10:14 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT ** One other thing we messed with at my last job where we built our own Service Desk app was right click actions (I say messed with because it has not made it to production by the time I left). https://docs.bmc.com/docs/ars91/en/defining-a-context-menu-609074028.html<https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/ars91/en/defining-a-context-menu-609074028.html&c=E,1,l5LciLYv1oKClc-WUxj6aJCrvLn_oEt1OXI_xOxg9bXBzV_fzErp2WBN98NV0PdMeB3lp8ljbPhMs3hm9HOt_n-0JNmLkNCqdhuDoyKozb0CbUvD7KbnXX4,&typo=1> Double clicking the row in the table opened dialog for adding/modifying the attachment as well as making comments in a text field (attachment revisions). We couldn't do away with opening the dialog and just open the attachment because then people would not be able update it and make comments. We added a right click action to the table field for opening the attachment directly like you are looking to do. Jason On Wed, Nov 22, 2017 at 9:06 AM, Jason Miller <jason.mil...@gmail.com<mailto:jason.mil...@gmail.com>> wrote: LJ beat me to it. Attachment pools/fields are the one type of field that does't work well if not in the view and/or on a tab the users do not have permissions to. Most any other field type doesn't care but in my experience attachments field and pool need to be in the view and if inside panel the user need permissions to the panel(s). It can be on a hidden panel and/or the attachment pool can be hidden. I'l confirm, I typically build it the same as Misi and LJ do :) Also you may want to try PERFORM-ACTION-SAVE-ATTACHMENT. I have switched to using this instead of PERFORM-ACTION-OPEN-ATTACHMENT. It will give the user the option to save or open which is more consistent with a "download". I found my users appreciated having the option to save without opening the file and the overall UX was a better between the different browsers. OH! not I remember, I started using this because it got rid of the annoying blank window that opens with the attachment. Jason On Wed, Nov 22, 2017 at 8:55 AM, LJ LongWing <lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>> wrote: ** Dustin, I've had problems in the past when the attachment pool itself is hidden...so I've had to stick it on a hidden tab somewhere and leave the pool un-hidden.....but in relationship to resource usage...not sure exactly what you mean....an attachment in a pool is the only way to do it... On Wed, Nov 22, 2017 at 7:47 AM, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: ** Ok. One question that I have as I’ve started to implement is this. I can’t seem to have an attachment field without an attachment pool. I’ve hidden the pool and set the attachment field as display only. As far as resource usage, is there much of a change doing it that way instead of having a standard attachment pool? Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648<tel:(423)%20439-4648> itsh...@etsu.edu<mailto:itsh...@etsu.edu> [itslogo]<https://linkprotect.cudasvc.com/url?a=http://www.etsu.edu/helpdesk&c=E,1,IYvgnJYCGjtyaWGQHvLNmWjQgR6l-lYV1o6GmDuA-xqmJ882VZX1V-uHM5iMv_uPfTUBd8bMA5mzVfQMI16ylkDJ5Va5VHnUmQZVV-0N7eBygMZoo1M,&typo=1> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ LongWing Sent: Wednesday, November 22, 2017 9:38 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT ** This is the method that I have used to success in the past as well :) On Wed, Nov 22, 2017 at 6:16 AM, Misi Mladoniczky <m...@rrr.se<mailto:m...@rrr.se>> wrote: ** Hi, I would just create a Hidden Attachment Slot Field in your primary form. Make it Display-Only and make sure that Disable Change Flag is set to True. Then when you do a Return on a row in the list of attachments, or maybe select a row and then click a button, you do a Set-Fields from the Attachment Form to your Hidden Field. Then do a PERFORM-ACTION-OPEN on your Hidden Field. Best Regards - Misi, RRR AB, http://www.rrr.se<https://linkprotect.cudasvc.com/url?a=http://www.rrr.se&c=E,1,FAp_JpSLyiYuzWYwuNkshqziF_j9P7e4TGwJS8J3abXCpljsSY4OnXTEpNo4crcMCJGvn8s7-5Wh83QNBgm7XFm_SrCihyF2vFVGUUbeXLl14a5OmxM,&typo=1> (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se<https://linkprotect.cudasvc.com/url?a=http://rrr.se&c=E,1,oEnoo7tZ0SjxbztIVU0NxZh92uLv4OeGH1NBaEHia3VwUMn-8sTJ5t2-QwrPjcXYyzjahLFQsJ5zZLOeatdC-_qV_MSwgH-WPuoCIqbC4XIa&typo=1> November 22, 2017 1:59 AM, "Fawver, Dustin" <faw...@mail.etsu.edu<mailto:%22Fawver,%20dustin%22%20%3cfaw...@mail.etsu.edu%3E>> wrote: ** Hi, Experts! I have a primary ticket form and a secondary form that has just an attachment pool. The primary form has a table that lists the entries in the secondary form associated with the current request. I can see the list and successfully call the secondary form from the primary one in order to add additional attachments. For users to view the attachments, I could simply leave the table drill down option to True. This would simply open up the secondary form and the user would then click on the Display button. I wanted to make it a bit nicer than that by having the user just double-click on the entry in the table and display the attachment. I currently have a separate view created for this purpose. I’ve tried it with just an empty view and I’ve tried it having the attachment pool and attachment field in the view. I have an active link that checks the $VUI$ value to match the view in question. If it matches, I have a Set Fields action that calls “$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912”. The AL fires off, but I’m getting a failure code of 2. I’m not sure if there’s a server-side log that I can turn on to see what may be causing this. If you think that I’m misunderstanding the purpose of the open attachment action, please let me know. This is on ARS 9.1.02. Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648<tel:(423)%20439-4648> itsh...@etsu.edu<mailto:itsh...@etsu.edu> [itslogo]<https://linkprotect.cudasvc.com/url?a=http://www.etsu.edu/helpdesk&c=E,1,GsS_8yxxFg78_XOe-ZmTOfUuzF8wri76--NO4zqN9J1Bcti8JGAyyquFtQ7igcBFCNQA8zj7_Z8yO2ybv-IiD9piURXWOAhgO_e-Y62gQnw,&typo=1> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
