Hi Carl,
Write to the President of HP about this matter. He/she probably has their own help desk that takes care of complaints like yours. That’s been my experience. My rule has become: talk with the service desk twice, and then go to the President’s office. I won’t bore you with the details, but it worked twice, once with Bank of America and once with Southwest Airlines. The Presidents of both companies had their own service desks which answered to them. Stan From: ARSList [mailto:[email protected]] On Behalf Of Carl Wilson Sent: Monday, January 22, 2018 1:53 PM To: 'ARSList' <[email protected]> Subject: Off Topic - HP Support Request Howdy, A little of topic, but none the less IT related. I would be appreciative if people could share/comment on the below to gain some traction to get to a satisfactory resolution: <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.linkedin.com%2Fpulse%2Fhp-support-carl-wilson> https://www.linkedin.com/pulse/hp-support-carl-wilson I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my last BMC Engage trip in Las Vegas, only to have one of the screens crack on one of the units. Up until present, I have not been able to have this fixed although agreeing to pay to have this repaired and having the unit returned twice unrepaired. Seems like in the UK/EU, you cannot get a "US" based machine fixed as they cannot "obtain" the part from their US operations. I even supplied the required part (broken "screen", purchased at my own cost from the US - screen only) to the repair centre, but as this was not a "all in one" unit consisting of the backing plate (metal covering) + screen i.e. , they would not repair the unit as they could not simply just "bolt it in"! Cheers. ---------------------------------------------- Kind Regards, Carl Wilson <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> Virus-free. <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> www.avast.com
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