Hi, A couple of suggestions:
* You can map the values into a Service Request field e.g. SR Type Field 1, and then once the Application ID is returned to the Service Request create the WI via custom workflow. * On creation of the Incident request, have workflow on the interface create form that copies over the notes field into the WI fields to create the WI on submission. Option 2 would be what I would suggest, it would only require a single Filter added to the Interface_Create form to perform this action and set the required WI fields on this form. ---------------------------------------------- Kind Regards, Carl Wilson From: ARSList [mailto:[email protected]] On Behalf Of Kevin M Candelaria Sent: 23 January 2018 14:56 To: ARSList <[email protected]> Subject: Adding WorkLog on SRM Submit. Hello Listers, I am wondering if anyone can point me in the right direction, I have an SRD that creates an incident and I have the user inputs showing up in Summary of the Incident it creates an the notes field. I would like to have that same information instead show up as a worklog, I know at creation it cannot do that but was wondering if anyone has any insight on how I can achieve that. Thanks --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
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