Carl, Thanks, that's the route I wanted to take and basically set a qualification to only do this on Self Service reported sources incase someone applies a template to a new incident and the notes fields has some instructions it wont copy over.
I will give that a try ________________________________ From: ARSList <arslist-boun...@arslist.org> on behalf of Carl Wilson <carlbwil...@gmail.com> Sent: Tuesday, January 23, 2018 10:43 AM To: 'ARSList' Subject: RE: Adding WorkLog on SRM Submit. Hi, A couple of suggestions: * You can map the values into a Service Request field e.g. SR Type Field 1, and then once the Application ID is returned to the Service Request create the WI via custom workflow. * On creation of the Incident request, have workflow on the interface create form that copies over the notes field into the WI fields to create the WI on submission. Option 2 would be what I would suggest, it would only require a single Filter added to the Interface_Create form to perform this action and set the required WI fields on this form. ---------------------------------------------- Kind Regards, Carl Wilson From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin M Candelaria Sent: 23 January 2018 14:56 To: ARSList <arslist@arslist.org> Subject: Adding WorkLog on SRM Submit. Hello Listers, I am wondering if anyone can point me in the right direction, I have an SRD that creates an incident and I have the user inputs showing up in Summary of the Incident it creates an the notes field. I would like to have that same information instead show up as a worklog, I know at creation it cannot do that but was wondering if anyone has any insight on how I can achieve that. Thanks [https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> Virus-free. www.avast.com<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient>
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