Thanks a lot Jason for your super detail response.
i believe you are talking about DB view & created a custom view -"'U__HPD_Help_Desk' DB view" which is accommodating the "zDATEDIFF" with the aging calculation. So after that you want that custom - "zDATEDIFF" to be extended on to the overview console?? But again even if we are showing the "zDATEDIFF" in overview console table then also how it will retrieve the real time calculation. Please correct if anything misunderstood. Please could you elaborate that after creating the custom view how you are going to call it in overview console table & further the retrieval condition for the aging value on to the overview console table. -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist
