We had the same/similar issue and BMC provided us with a hotfix that fixed it for us. It was a replacement file for the ChgMgmtFilterPlugin.jar file
Defect SW00539602 From: ARSList [mailto:[email protected]] On Behalf Of Pandi C Sent: Friday, February 02, 2018 2:18 AM To: [email protected] Subject: CMDB Impact Analysis option is not working to relate the CI to the CR Dear All, Impact Analysis option is loading continuously in change request (CR) relationship tab. unable to relate any other CI from change request (CR) -> Relationship Tab -> Impact Analysis. We need your help to address this loading issue. AR system version is v9.03 Atrium CMDB version is v9.03 Regards, Pandi.C
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