The upgrade process involves the installer directly connecting to the database to make some changes, the copying of updated binary files and then the server is started to import defs/data. The error you're seeing is reporting that the server was restarted but the installer was unable to confirm that it had started successfully. It checks the status by attempting to connect to the server. To try and find out why the server was unable to start and accept connections you need to look at the server side logging. By that I mean arerror.log, arexception.log, ardebug.log and armonitor.log. I would expect at least one of these to give some clue as to what the problem was. The timeout in the installer is 2 hours so you want to look around 10:40 in the logs, this should be the first time the 9.x version started.
Mark -----Original Message----- From: ARSList [mailto:[email protected]] On Behalf Of Thomas Miskiewicz Sent: 05 March 2018 17:19 To: ARSList <[email protected]> Subject: [ARS Upgrade] Could not start AR Server in timely manner Hi there, we’ve been trying to upgrade form 7.6.04 SP5 to 9.1.04 or at least 9.1.03. And guess what. Yep, it doesn’t work! We’ve been waiting for the BMC Support and Engineering 2 months now. They just don’t know what their product doesn’t work. Epic! They left me with no choice but to play hard ball and ask ARSLIST! LOL LOG EVENT {Description=[Failed to execute pingARServerWhileStarting]} (Mar 05 2018 12:41:02.824 PM +0100),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy, LOG EVENT {Description=[Failed to start service arsschul],Detail=[Could not start AR Server in timely manner]} (Mar 05 2018 12:41:02.824 PM +0100),SEVERE,com.bmc.install.task.InstallationStateHelper, LOG EVENT {Description=[AR System Server failed],Detail=[featureARServer]} (Mar 05 2018 12:41:02.825 PM +0100),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerStartRuleEngineInstallerExecutorTask, LOG EVENT {Description=[[wait=2400000,exitCodeInterpreter=STANDARD]],Detail=[java.lang.Exception: Could not start AR Server in timely manner]} (Mar 05 2018 12:41:02.826 PM +0100),SEVERE,com.bmc.install.task.InstallationStateHelper, LOG EVENT {Description=[AR System Server failed],Detail=[featureARServer]} Any idea what is to do? Thomas -- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. -- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist
