Try adding a -t before the -i to your armonitor.cfg and see if the start up trace log gives you any clues.
Output will be written in the 2 startup trace files created when the AR Server service is started- "arstartup_trace-YYYY-MM-DD-tt-mm.log". These files are created in the DB folder. For the entire article on how to do this... https://communities.bmc.com/docs/DOC-97371 HTH On Mon, Mar 5, 2018 at 12:11 PM, Thomas Miskiewicz <[email protected]> wrote: > Thank Mark, > > the funny thing is that while the installer was trying to start I opened > another console to help staring manually but it said the server is already > running. So it seems like the error message is a complete non-sense. Also I > get a whole bunch of errors because the dumb installer is trying to import > data into the system forms even though the data is already in place so it > violates the unique key. This issue happened at so many upgrades and I have > no idea why. > > > Thomas > > > On Mar 5, 2018, at 7:00 PM, Walters, Mark <[email protected]> wrote: > > > > The upgrade process involves the installer directly connecting to the > database to make some changes, the copying of updated binary files and then > the server is started to import defs/data. The error you're seeing is > reporting that the server was restarted but the installer was unable to > confirm that it had started successfully. It checks the status by > attempting to connect to the server. To try and find out why the server > was unable to start and accept connections you need to look at the server > side logging. By that I mean arerror.log, arexception.log, ardebug.log > and armonitor.log. I would expect at least one of these to give some clue > as to what the problem was. The timeout in the installer is 2 hours so you > want to look around 10:40 in the logs, this should be the first time the > 9.x version started. > > > > Mark > > > > -----Original Message----- > > From: ARSList [mailto:[email protected]] On Behalf Of Thomas > Miskiewicz > > Sent: 05 March 2018 17:19 > > To: ARSList <[email protected]> > > Subject: [ARS Upgrade] Could not start AR Server in timely manner > > > > Hi there, > > > > we’ve been trying to upgrade form 7.6.04 SP5 to 9.1.04 or at least > 9.1.03. And guess what. Yep, it doesn’t work! > > > > We’ve been waiting for the BMC Support and Engineering 2 months now. > They just don’t know what their product doesn’t work. Epic! > > > > They left me with no choice but to play hard ball and ask ARSLIST! LOL > > > > LOG EVENT {Description=[Failed to execute pingARServerWhileStarting]} > (Mar 05 2018 12:41:02.824 PM +0100),SEVERE,com.bmc.smbu. > install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy, > > LOG EVENT {Description=[Failed to start service arsschul],Detail=[Could > not start AR Server in timely manner]} (Mar 05 2018 12:41:02.824 PM > +0100),SEVERE,com.bmc.install.task.InstallationStateHelper, > > LOG EVENT {Description=[AR System Server failed],Detail=[featureARServer]} > (Mar 05 2018 12:41:02.825 PM +0100),SEVERE,com.bmc.install. > product.arsuitekit.platforms.arsystemservers.arserver. > ARServerStartRuleEngineInstallerExecutorTask, > > LOG EVENT > > {Description=[[wait=2400000,exitCodeInterpreter=STANDARD]],Detail=[java.lang.Exception: > Could not start AR Server in timely manner]} (Mar 05 2018 12:41:02.826 PM > +0100),SEVERE,com.bmc.install.task.InstallationStateHelper, > > LOG EVENT {Description=[AR System Server failed],Detail=[ > featureARServer]} > > > > Any idea what is to do? > > > > > > Thomas > > -- > > ARSList mailing list > > [email protected] > > https://mailman.rrr.se/cgi/listinfo/arslist > > BMC Software Limited Registered Office: Building E2, Eskdale Road, > Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in > England No. 1927903 The content of this email is confidential. If you are > not the addressee, you may not distribute, copy or disclose any part of it. > If you receive this message in error, please delete this from your system > and notify the sender immediately. > > > > -- > > ARSList mailing list > > [email protected] > > https://mailman.rrr.se/cgi/listinfo/arslist > > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > -- Brian Gillock
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