Thanks for pointing this out, Fred, bu there is no error in my code.
I just mad a mistake extracting snippets. The code looks like this:
public List<Value> filterAPICall(ARPluginContext context, List<Value> inValues)
{
if (context!=null) {
String sPort=context.getARConfigEntry("TCD-Specific-Port");
Integer port=new Integer(sPort);
ARServerUser arCtx = new ARServerUser(context, "de_DE", "localhost");
arCtx.setPort(port);
}
}
> On Mar 20, 2018, at 5:23 PM, Grooms, Frederick W <frederick.w.gro...@xo.com>
> wrote:
>
> Maybe I’m confused, but I think there may be an error in your code
> You are setting the port to serverPort, but your integer value is just port
>
>
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas
> Miskiewicz
> Sent: Tuesday, March 20, 2018 11:12 AM
> To: ARSList <arslist@arslist.org>
> Subject: Re: What is locking my account?
>
> Thank you Keith, good to know.
>
> 1. We’re not windows.
>
> 2. We don’t have more than one server defined in the mid-tier
>
> I rather thing that it’s related to a ARS bug which attacks when we use our
> ARF Plugin.
>
>
> Thomas
>
>
> On Mar 20, 2018, at 5:05 PM, spearmint.l...@gmail.com
> <mailto:spearmint.l...@gmail.com> wrote:
>
> I haven't followed this whole thread, so not sure if this was mentioned. We
> had a problem in the past where if you had more than one AR server defined in
> the mid-tier, then anytime you try to login it attempts to log into each AR
> server defined. So if you have three AR servers defined, and your Windows
> system is set to lock after three bad attempts, then just one incorrect
> password when trying to log in will lock you out.
>
> Regards,
> Keith
>
> On Tue, Mar 20, 2018 at 6:14 AM Thomas Miskiewicz <tmisk...@gmail.com
> <mailto:tmisk...@gmail.com>> wrote:
> Unfortunately it’s still locking.
>
> I enabled all kinds of debugs and see this:
>
> Di Mär 20 10:41:19.086 2018 Preparing context to be sent to pluginserver -
> User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9279, threadId : 366
> 360393 Di Mär 20 10:41:19.099 2018 Preparing context to be sent to
> pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9280,
> threadId : 366
> 360394 Di Mär 20 10:41:19.109 2018 Preparing context to be sent to
> pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9281,
> threadId : 366
> 360395 Di Mär 20 10:41:19.118 2018 Preparing context to be sent to
> pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9282,
> threadId : 366
> 360396 Di Mär 20 10:41:33.252 2018 <ESCL> <TID: 0000000320> <RPC ID:
> 0000447731> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy
> Application Service (Pool 1) > <Overlay-Group: 1 > /*
> Di Mär 20 2018 10:41:33.2520 */ Escalation Trace Log -- ON (AR Server 9.1.04
> 201711272256)
> 360397 Di Mär 20 10:41:33.418 2018 <ESCL> <TID: 0000000320> <RPC ID:
> 0000447731> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy
> Application Service (Pool 1) > <Overlay-Group: 1 > /*
> Di Mär 20 2018 10:41:33.4180 */ Escalation Trace Log -- ON (AR Server 9.1.04
> 201711272256)
> 360398 Di Mär 20 10:41:33.650 2018 Preparing context to be sent to
> pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9292,
> threadId : 366
> 360399 Di Mär 20 10:41:33.660 2018 Preparing context to be sent to
> pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9293,
> threadId : 366
> 360400 Di Mär 20 10:41:33.667 2018 Preparing context to be sent to
> pluginserver - User : NULL, sessionId : 0, authGuid : NULL, cacheId : 9294,
> threadId : 366
> 360401 Di Mär 20 10:41:35.095 2018 Preparing context to be sent to
> pluginserver - User : ize0578, sessionId : 0, authGuid : NULL, cacheId :
> 8439, threadId : 403
> 360402 Di Mär 20 10:41:35.962 2018 Preparing context to be sent to
> pluginserver - User : ize0578, sessionId : 0, authGuid : NULL, cacheId :
> 8439, threadId : 401
>
> @Doug - what does User: NULL mean? How is that possible?
>
>
> Thomas
>
>
>
>
> On Mar 15, 2018, at 9:41 AM, Thomas Miskiewicz <tmisk...@gmail.com
> <mailto:tmisk...@gmail.com>> wrote:
>
> Thank you, Rajesh! I will delete my account completely and try again.
>
> Thomas
>
> On 15. Mar 2018, at 09:37, Rajesh Nair <rajesh.nair....@gmail.com
> <mailto:rajesh.nair....@gmail.com>> wrote:
>
> Not sure if this is going to help,
> i remember facing such issue but not in ARS but frequently on my machine
> which i am using it
>
> Issue turned out to be problem in user's cache where the password has been
> stored. My account used to get locked automatically, even though i was using
> the correct password.
> I had to delete the old entries and the issue got fixed.
>
> On Wed, Mar 14, 2018 at 6:22 PM, Thomas Miskiewicz <tmisk...@gmail.com
> <mailto:tmisk...@gmail.com>> wrote:
> Hi Doug,
>
> I got an AR Filter Plugin which uses the context of the current user which in
> this case even happens to be an Admin User.
>
> public List<Value> filterAPICall(ARPluginContext context, List<Value>
> inValues)
> {
> if (context!=null) {
> String sPort=context.getARConfigEntry("TCD-Specific-Port");
> Integer port=new Integer(sPort);
>
> ARServerUser arCtx = new ARServerUser(context, "de_DE", "localhost");
> arCtx.setPort(serverPort);
> }
> }
>
> Everything works well until it doesn’t. At some point I see in the plugin log
> that authGuid ist empty…
>
> Mi Mär 14 12:36:27.527 2018 Preparing context to be sent to pluginserver -
> User : ize0578, sessionId : 118, authGuid : PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1,
> cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.541 2018 Preparing context to be sent to pluginserver -
> User : ize0578, sessionId : 118, authGuid : PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1,
> cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.563 2018 Preparing context to be sent to pluginserver -
> User : ize0578, sessionId : 118, authGuid : PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1,
> cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.584 2018 Preparing context to be sent to pluginserver -
> User : ize0578, sessionId : 118, authGuid : PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1,
> cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.688 2018 Preparing context to be sent to pluginserver -
> User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.704 2018 Preparing context to be sent to pluginserver -
> User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.722 2018 Preparing context to be sent to pluginserver -
> User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.739 2018 Preparing context to be sent to pluginserver -
> User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId : 323
>
> At this point my account gets locked.
>
>
> Is this a bug?
>
> Thomas
>
>
> On Mar 14, 2018, at 5:33 AM, Mueller, Doug <doug_muel...@bmc.com
> <mailto:doug_muel...@bmc.com>> wrote:
>
> Trying again with SQL log removed so it will let me post…..
>
> From: Mueller, Doug
> Sent: Tuesday, March 13, 2018 9:28 PM
> To: 'Thomas Miskiewicz' <tmisk...@gmail.com <mailto:tmisk...@gmail.com>>;
> ARSList <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>>
> Subject: RE: What is locking my account?
>
> Thomas,
>
> If your plugin is trying to login and gets a bad password attempt and that
> happens more than X times in a row, the account would then get locked if you
> have configured the system to lock a user after X bad password attempts.
>
> So, I am guessing that you have configured the system to lock users out after
> a set number of bad password attempts. This is what is locking out the
> account.
>
> Then, you have to find out what the plugin is using for the password and why
> it is not correct. Has whatever user is involved changed their password? If
> so, how do you get the new one to the plugin for use? If not, what has
> changed from where the plugin was getting the password to where it is now?
> Has the configuration of the password for the plugin changed?
>
> I don’t know what the session issue is other than maybe a side effect of the
> login problem and getting locked out of the system. First, I would resolve
> the password problem and then see if the other remains.
>
> Doug Mueller
>
> From: Thomas Miskiewicz [mailto:tmisk...@gmail.com
> <mailto:tmisk...@gmail.com>]
> Sent: Tuesday, March 13, 2018 2:57 PM
> To: ARSList <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>>
> Cc: Mueller, Doug <doug_muel...@bmc.com <mailto:doug_muel...@bmc.com>>
> Subject: What is locking my account?
>
> Hello Listers,
>
> we got a Filter Plugin we’ve been using for years. Out of sudden is seems to
> be locking my account when I call it a number of times from a Filter.
>
> The Log says stuff like: local provided session id 1684 not found. Or it
> claims that I’m using the wrong password which is first being tolerated a
> number of times but the it locks me out.
>
>
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