Hi All, We are facing below issue in our environment which causes a higher impact and Business critical.
SRM Fulfillment requests are not getting generated. The requests are getting struck in the *CAI Events* form in the Running status for all the events (SRM_OUT_RESTART_SR_SUBMIT, TMS_OUT_GET_DATA). We could see that PDT’s are also not getting connected to the Service Requests. (adding screenshot). We are getting time out errors in the plugin and ARERR logs for the certain requests. *Error-1:* 2018-02-14 09:12:55,772 ERROR [pool-2-thread-4] com.bmc.itsm.cai.filterapi.cai.worker.BaseEventWorker (BaseEventWorker.java:166) - CAI plugin failed to update error code of event:TMHAA5V0GJ3KKAPEER8HBGHK64BVRP. Failed with following exception. ERROR (94): Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation; ATVIEUUSMS006:2000 ONC/RPC call timed out *Error-2:* Wed Feb 14 09:24:49 2018 390627 : The SQL database operation failed. (ARERR 552) Wed Feb 14 09:24:49 2018 ORA-03135: connection lost contact Process ID: 315236 Session ID: 411 Serial number: 60447 Wed Feb 14 09:24:49 2018 lastsql UPDATE T2457 SET C112=';1000000018;',C5='Remedy Application Service',C6=1518531886 WHERE C1 = 'PDT000000005704' Wed Feb 14 09:24:53 2018 390627 : SQL database is now available (ARNOTE 592) SRM:ProcessDefinitionTemplate_Base(T2457) is getting locked and we are not able to create any request fulfillment after that. Then we need to manually release. Has one faced this kind of issues. Thanks, Dinesh kumar.
-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
