I thought the way it worked is that on Create, you could only push one worklog entry with 3 attachments. Then you’d have to GET the created incident and push the worklogs separately. Not sure though. It’s been a while for me.
Sent from my iPhone > On Jun 5, 2018, at 11:37 AM, Thomas Miskiewicz <tmisk...@gmail.com> wrote: > > Hello there, > > in the ITSM Suite an Incident can have 0-n WorkLogs and a WorkLogs can have > 0-5 attachments. > > I’m trying to transfer that structure though a Web Service but looks like > Remedy is ignoring everything that does deeper than WorkLog: > > <PastedGraphic-1.png> > > Request: > > <?xml version='1.0' encoding='UTF-8'?><soapenv:Envelope > xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope";><soapenv:Header/><soapenv:Body><ns0:mt_CreateIncident > xmlns:ns0="urn:webservice"> > <ns0:createIncident> > <ns0:genoLoginId>ARAdmin</ns0:genoLoginId> > <ns0:workLogList> > <ns0:workLogDescriptionShort>Test > 001</ns0:workLogDescriptionShort> > <ns0:workLogDescriptionLong>Only a > Test</ns0:workLogDescriptionLong> > </ns0:workLogList> > > > </ns0:createIncident> > </ns0:mt_CreateIncident></soapenv:Body></soapenv:Envelope> > > What other options do we have to deliver the Incident - WorkLogs - > Attachments combination? > > > Thomas > > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist
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