Hi, Correct Tauf, if going via the interface forms.
The WS do restrict to one attachment dependent on ITSM version … but normally 3 max on initial create, then 3 x WI after the request is created. BMC changed the functionality across the versions, so need to check what version does what :) ---------------------------------------------- Kind Regards, Carl Wilson From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Tauf Chowdhury Sent: 05 June 2018 16:43 To: ARSList <arslist@arslist.org> Subject: Re: BMC Remedy Web Service Limitations I thought the way it worked is that on Create, you could only push one worklog entry with 3 attachments. Then you’d have to GET the created incident and push the worklogs separately. Not sure though. It’s been a while for me. Sent from my iPhone On Jun 5, 2018, at 11:37 AM, Thomas Miskiewicz <tmisk...@gmail.com <mailto:tmisk...@gmail.com> > wrote: Hello there, in the ITSM Suite an Incident can have 0-n WorkLogs and a WorkLogs can have 0-5 attachments. I’m trying to transfer that structure though a Web Service but looks like Remedy is ignoring everything that does deeper than WorkLog: <PastedGraphic-1.png> Request: <?xml version='1.0' encoding='UTF-8'?><soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope";><soapenv:Header/><soapenv:Body><ns0:mt_CreateIncident xmlns:ns0="urn:webservice"> <ns0:createIncident> <ns0:genoLoginId>ARAdmin</ns0:genoLoginId> <ns0:workLogList> <ns0:workLogDescriptionShort>Test 001</ns0:workLogDescriptionShort> <ns0:workLogDescriptionLong>Only a Test</ns0:workLogDescriptionLong> </ns0:workLogList> </ns0:createIncident> </ns0:mt_CreateIncident></soapenv:Body></soapenv:Envelope> What other options do we have to deliver the Incident - WorkLogs - Attachments combination? Thomas -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
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