Hello Listers, Currently there are 2 different ITSM environments A and B running on different version 7.6 and 8.1. I'm planning to setup a single ITSM instance 9.1 by installing a standalone ITSM instance and migrating foundation data from 2 disparate ITSM instances (A+B). I've explored BMC Delta Data Migrator and found that we could use it to migrate from instance A. Let's assume I've migrated from instance A. The problem arises when performing migration from the second instance B.
There are would be lot of duplicate records(which might not be actually duplicate but from instance A) DDM would identify matching unique index values and may have different Request ID/ Instance ID values from instance A. This would involve lot of manual activity to validate and delete in case of duplicates, but most of the cases we would like to retain records from both servers. Could you please help with any suggestions for any other tool for data migration or any different approach for the same. Thanks in advance. Regards, Karthik.
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