Hi Karthik,
With Meta-Update request ids can be changed and dependent records will reflect the newly assigned request ids where needed. So can instance ids but that “should” not be needed. In addition support groups can be merged from the two systems or renamed as needed. Please speak to us off-list if you want any further information. Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile: +49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email: <mailto:[email protected]> [email protected] Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as a complete tree and checking associatuions. Archive output to different servers, HTML pages with links to attachments or archive forms. <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot is an automated, extensible BMC Data Wizard. It reads a file of data changes and sports an Undo feature. Pre ITSM 9.1.04? Clarify? HP? Roll your own? No problem! You can keep your valuable data! <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: ARSList <[email protected]> On Behalf Of karthik manoharan Sent: July-02-18 10:21 PM To: [email protected] Subject: Data Migration after upgrade from 2 disparate ITSM instances Hello Listers, Currently there are 2 different ITSM environments A and B running on different version 7.6 and 8.1. I’m planning to setup a single ITSM instance 9.1 by installing a standalone ITSM instance and migrating foundation data from 2 disparate ITSM instances (A+B). I’ve explored BMC Delta Data Migrator and found that we could use the same to migrate from instance A. Let's assume I've migrated from instance A. The problem arises when performing migration from the second instance B. There are would be lot of duplicate records(which might not be actually duplicate but from instance A) DDM would identify matching unique index values and may have different Request ID/ Instance ID values from instance A. This would involve lot of manual activity to validate and delete in case of duplicates, but most of the cases we would like to retain records from both servers. Is there any suggestions for any other tool for data migration or any different approaches for the same. Regards, Karthik.
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