We had this setup for a client. It is an all windows environment. That shouldn't be a big issue having ARServer on a Linux box though. BMC Support was able to provide us with instructions on installing the email engine on a separate machine, since you couldn't select it separately in the installers. We actually just used a workstation running Windows 7. The email engine was an older version than the ARServer, which wasn't a major issue. Probably not ideal, but it works. The email engine wasn't to resource intensive, so using a workstation has worked fine. We are in the process of moving it to a shared server though. We've had this setup like this for a few years. We ran into the issue of the server folks not wanting to load outlook client on the server. If I can dig up some old notes I will post how we did the install. BMC Support should be able to walk you through it though.
Regards, Brian ________________________________ From: ARSList <arslist-boun...@arslist.org> on behalf of Jason Miller <jason.mil...@gmail.com> Sent: Thursday, August 9, 2018 11:02:36 AM To: ARSList Subject: Re: Configure Incoming Email I had the requirement back in 6.0 and 6.3. I did just like you mentioned with Linux AR Server and a Windows utility server where I installed the Email Engine so MAPI could be used. Of course that was when different components could be selected in the installer. This might not be ideal but you should be able to copy the email engine directory from an existing Windows install, modify the config and run the batch file to install as a service. The trick is getting somebody to send you the Windows binaries (I would think BMC could do this, they have plenty of Windows environments they could grab a copy from), you might be able to dig it out of the installer files (I see an emailengine dir under Disk1 -> files) or you could install AR Server into a throwaway Windows sandbox just to grab the EE binaries. With that said, I typically try to stay away from MAPI. In my experience MAPI is least reliable out of MAPI, POP and IMAP. Is it possible to setup your own email server for Remedy? At my last org we were faced with a similar situation and I was determined to move away from MAPI so I installed hMailServer (it was all Windows environment). We used IMAP against hMailServer and had Exchange setup to forward a few older existing addresses as well as a sub domain to our mail server. It added another potential point of failure however we had considerably less issues with incoming email vs using MAPI and the server guys were no longer complaining about all of the servers we had Outlook installed on. Jason On Thu, Aug 9, 2018 at 7:57 AM, Kevin Shaffer <kshaf...@partneritsm.com<mailto:kshaf...@partneritsm.com>> wrote: We are an ARS 8.1.02 Unix install base. We have a requirement to enable incoming email, however the only protocol we can use is MAPI. Is this possible and how? I thought we could install email engine and the 32 bit outlook client on a separate windows box to meet this requirement. I thought there was an installer from Email Engine. In 8.1.02, the AR Server Installer is just one installer and you can’t select the components. 8.1.00 has a separate Email Engine installer but I am told by BMC Support that I cant run 8.1.00 Email Engine against 8.1.02 system. BMC Support has also sent me instructions on remotely installing email engine but I think those instructions are for a like environment (Unix to Unix or Windows to Windows) I am wondering if anyone has had this requirement before and how they implemented the solution. Thanks in advance. -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately.
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