I support a government entity that also runs under the same guidelines, but THEY insist on using certificate authentication to get access so ID/PW won't work....they had to build out a very complicated REST implementation to pull the email out of the email engine.
On Thu, Aug 9, 2018 at 9:30 AM Kevin Shaffer <kshaf...@partneritsm.com> wrote: > That’s the issue. We don’t have an existing windows install to copy the > files from and BMC has not been able to provide us binaries. My ticket was > supposedly escalated to engineering and we got the same response, which was > RTFM (read the frickin manual). > > > > With that being said, the only option Support have given me is to do a > full install of ARS in a windows environment on a VM just to grab these > files. Seems like a lot of overheard, especially when the 8.1.00 allows us > to just install email. > > > > MAPI is our only option. This is a government agency and they have > handcuffed us on the options we have. > > > > Thanks all for the responses. > > > > *From:* ARSList <arslist-boun...@arslist.org> *On Behalf Of *Reif, Douglas > *Sent:* Thursday, August 9, 2018 10:19 AM > *To:* ARSList <arslist@arslist.org> > *Subject:* RE: Configure Incoming Email > > > > I completely agree with Jason. The instructions for this are at > https://docs.bmc.com/docs/display/public/ars81/Remotely+installing+or+upgrading+Email+Engine > and walk you through this process. Most of the steps are what Jason > says, copy over files from an existing Windows email engine and editing > some of them. The magic is in the armaild.bat which will create the > service. If you have any issue creating the service, try SC. > > You should be able get a copy of the AREMAIL directory from Windows (the > key stuff that you need) from another lister or Support. > > > > DougR > > > > *From:* ARSList <arslist-boun...@arslist.org> *On Behalf Of *Jason Miller > *Sent:* Thursday, August 9, 2018 8:03 AM > *To:* ARSList <arslist@arslist.org> > *Subject:* Re: Configure Incoming Email > > > > I had the requirement back in 6.0 and 6.3. I did just like you mentioned > with Linux AR Server and a Windows utility server where I installed the > Email Engine so MAPI could be used. Of course that was when different > components could be selected in the installer. > > > > This might not be ideal but you should be able to copy the email engine > directory from an existing Windows install, modify the config and run the > batch file to install as a service. The trick is getting somebody to send > you the Windows binaries (I would think BMC could do this, they have plenty > of Windows environments they could grab a copy from), you might be able to > dig it out of the installer files (I see an emailengine dir under Disk1 -> > files) or you could install AR Server into a throwaway Windows sandbox just > to grab the EE binaries. > > > > With that said, I typically try to stay away from MAPI. In my experience > MAPI is least reliable out of MAPI, POP and IMAP. Is it possible to setup > your own email server for Remedy? At my last org we were faced with a > similar situation and I was determined to move away from MAPI so I > installed hMailServer (it was all Windows environment). We used IMAP > against hMailServer and had Exchange setup to forward a few older existing > addresses as well as a sub domain to our mail server. It added another > potential point of failure however we had considerably less issues with > incoming email vs using MAPI and the server guys were no longer complaining > about all of the servers we had Outlook installed on. > > > > Jason > > > > On Thu, Aug 9, 2018 at 7:57 AM, Kevin Shaffer <kshaf...@partneritsm.com> > wrote: > > We are an ARS 8.1.02 Unix install base. We have a requirement to enable > incoming email, however the only protocol we can use is MAPI. Is this > possible and how? > > > > I thought we could install email engine and the 32 bit outlook client on a > separate windows box to meet this requirement. I thought there was an > installer from Email Engine. In 8.1.02, the AR Server Installer is just > one installer and you can’t select the components. 8.1.00 has a separate > Email Engine installer but I am told by BMC Support that I cant run 8.1.00 > Email Engine against 8.1.02 system. BMC Support has also sent me > instructions on remotely installing email engine but I think those > instructions are for a like environment (Unix to Unix or Windows to Windows) > > > > I am wondering if anyone has had this requirement before and how they > implemented the solution. > > > > Thanks in advance. > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > <https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=SpOPrgB_XTsQD-5g08WreuNvNTqBaQ-FNIfCXPZKULM&m=7JznVIaSXLKwh1Ht3gkjI7CfT_UnMO-1jqPa5ZF6J6E&s=edd00tv9jRj8lXA8yaGocJbctdYItF4KnrhGbQ5uMjo&e=> > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist >
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