Hi Kevin, Yes you get one Order number, 2 Request numbers(one SB, one regular SRM request number) and if it is fulfilled via an incident, that number too. We intend to use the SRM request number as end-user tracker number now.
In some cases, the user is expected to use the Add to Cart option and submit multiple requests together. The problem we have right now is - though cart option is really helpful in tracking multiple related requests with one Order number, this Order number remains in DWPA - there is absolutely no way to trace this Order number from SmartIT/fulfillment tickets. Unless anybody can suggest otherwise that is. Regards, Maheshwari L On Fri 14 Sep, 2018, 11:53 PM Kevin Candelaria, <[email protected]> wrote: > Same battle I have, > > > > Import an SRM item that generates an incident into DWP, you get DWP Order > ID, SRM Request ID, Incident ID. > > > > What do you give the client... sigh.. > > > > > > > ------------------------------ > *From:* ARSList <[email protected]> on behalf of Maheshwari > Lakshmanan <[email protected]> > *Sent:* Friday, September 14, 2018 9:40 AM > *To:* ARSList > *Subject:* DWPA Cart Order # in SmartIT > > Hi Listers, > > Is the Order number in DWPA available in any of the Remedy forms? We want > to make use of multiple request submission and also track their fulfillment > easily. Now it appears that order number is SB-specific and doesn't flow > back to ITSM. > Using DWPA1802 > > Regards, > LM > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist >
-- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist
