Thanks Guru, will try this out Rgds, LM
On Sat 15 Sep, 2018, 1:02 AM , <[email protected]> wrote: > Hi, > > > > To get the order number, you can modify the OOTB filter : > SRM:SRI:CreateRequest_100_CreateRequest`! , can you check if map cartID = > $cartID$ and $CartInstanceID$ are mapped. > > I think that got it working for us. > > > > Regards, > > Guru > > > > *From:* ARSList <[email protected]> *On Behalf Of *Maheshwari > Lakshmanan > *Sent:* 14 September 2018 20:09 > *To:* ARSList <[email protected]> > *Subject:* Re: DWPA Cart Order # in SmartIT > > > > Hi Kevin, > > > > Yes you get one Order number, 2 Request numbers(one SB, one regular SRM > request number) and if it is fulfilled via an incident, that number too. > > We intend to use the SRM request number as end-user tracker number now. > > > > In some cases, the user is expected to use the Add to Cart option and > submit multiple requests together. The problem we have right now is - > though cart option is really helpful in tracking multiple related requests > with one Order number, this Order number remains in DWPA - there is > absolutely no way to trace this Order number from SmartIT/fulfillment > tickets. > > Unless anybody can suggest otherwise that is. > > > > Regards, > > Maheshwari L > > > > On Fri 14 Sep, 2018, 11:53 PM Kevin Candelaria, <[email protected]> wrote: > > Same battle I have, > > > > Import an SRM item that generates an incident into DWP, you get DWP Order > ID, SRM Request ID, Incident ID. > > > > What do you give the client... sigh.. > > > > > > > > ------------------------------ > > *From:* ARSList <[email protected]> on behalf of Maheshwari > Lakshmanan <[email protected]> > *Sent:* Friday, September 14, 2018 9:40 AM > *To:* ARSList > *Subject:* DWPA Cart Order # in SmartIT > > > > Hi Listers, > > > > Is the Order number in DWPA available in any of the Remedy forms? We want > to make use of multiple request submission and also track their fulfillment > easily. Now it appears that order number is SB-specific and doesn't flow > back to ITSM. > > Using DWPA1802 > > > > Regards, > > LM > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist >
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