Well... Off-the-cuff, I would have to say that this is similar in concept to what Magic - err.. umm... BMC Service Desk Express - is.
Magic is a completely web-based tool, and so is this. Magic allows you to create "Business Rules" to fill requirements for customizations, whereas the service-now offering allows an administrator to write code to do the task. It looks like jscript. Very cool. I like the "write-your-own" code approach, as it gives quite a bit of flexibility. It looks like there are email in, out and templating capabilities. The main advantage to systems like this is that they are entirely available over the web from almost anywhere, and do not require a client side installation. The downside is that they do not often integrate as tightly with the tools that are available on the client desktop. A very wise man once told me that everything has "pluses and minuses." I've learned over the years that he was right. I wonder what sort of pricing options are available for this. When I think about an AR System server installation, I give consideration to the physical server itself, the disk, the ram, the and partitioning. Next, there is the operating system. Is your server licensed properly? Finally, the application comes into mind. Does your AR System server have the appropriate licenses to support a fair user to license ratio (floating vs. the end users which share them)? So - what are we up to in bux here? How many tens of thousands? An application that is hosted such as this, effectively cuts much of the expense, as you're not purchasing the server hardware, operating system or database. Your license costs are instead based on something else - such as connections, bandwidth, or the like. Thus, this solution might be quite a bit cheaper. One other consideration would be privacy. If you're working with "protected" data, then maybe this is not an option. If this is not the case, however, then this might be worth some consideration. Thanks for pointing this one out... I do believe that I will be recommending it for review to some of the folks that I know who need a solution, but cannot afford the price tag of certain other solutions... On Fri, January 5, 2007 2:58 pm, Kathy Morris wrote: > > In a message dated 1/5/2007 3:53:17 P.M. Eastern Standard Time, > [EMAIL PROTECTED] writes: > > Isn't that a web hosted application which is hosted by Service-Now.com > so basically that would mean you have little or no capability to modify or > customize their OTB offering? > > > Yes this is a web hosted application hosted by Service-Now.com. > > > > _________________________________________________________________________ > ______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
