Customization capabilities look interesting after browsing the demo. Looks like business rules are implemented using javascript. You have the ability to manage notifications, escalations, add tables/columns.
The web interface is a whole hell of a lot better than what the current remedy/mid-tier architecture can offer. It navigates like a real web app; at no time will I have 20 browser windows open. How do they price? Is it competitive to Remedy? Is the pricing based on a sliding scale of users/transasctions/data/etc? Will made some good point, particularly privacy. There is no way my organization could use this solution for that reason alone. Some things just can't leave the inteneral network. I think integration will be a weak point of this product; from browsing through the app, it looks like web services and email are the extent of the integration capabilities. Axton Grams On 1/5/07, Kathy Morris <[EMAIL PROTECTED]> wrote:
** In a message dated 1/5/2007 3:53:17 P.M. Eastern Standard Time, [EMAIL PROTECTED] writes: Isn't that a web hosted application which is hosted by Service-Now.com so basically that would mean you have little or no capability to modify or customize their OTB offering? Yes this is a web hosted application hosted by Service-Now.com. __20060125_______________________This posting was submitted with HTML in it___
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