Greetings! Management wanted me to change the name of some groups, some majorly and some not so much. So I created the new groups and made them the parent of the respective old group. According to https://docs.bmc.com/docs/itsm91/hierarchical-groups-using-a-parent-group-for-permission-inheritance-608490644.html, it says that all permissions assigned to a child group are passed on to its parent group. However, what I'm seeing is that if a user account is a member of the parent group but not the child group, some elements of certain forms are inaccessible for that user account.
I was expecting that parent groups would be able to access things that the child groups can access. Isn't it supposed to work that way, or am I going to have to touch the forms and fields in Dev Studio and adjust permissions? Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 [email protected] [itslogo]<http://www.etsu.edu/helpdesk>
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