Customizations certainly present a potential problem, but if it's ITSM, a majority of the changes are handled OOTB....I don't know about group id changes though...not sure if that's covered...
On Wed, Feb 6, 2019 at 4:24 PM Fawver, Dustin <[email protected]> wrote: > LJ, > > > > I had not considered that because I’m not at all familiar with it. I was > concerned at the time about having to update the group names on user > profiles (a custom form), “Assigned to Group” field on tickets, string > values in workflow and such. I didn’t want things to break. Amazingly > enough, nothing broke, aside from these field accessibility issues. As of > now, I’m getting around this issue by adding folks to the old group. > Management would like for those old names to be removed as soon as I can > find a feasible way of doing so. > > > > Another factor that came into play is that when these groups were created > eons ago, their group IDs were < 1000. That range is now in the BMC > restricted airspace. I felt it best to have the new group IDs within the > acceptable range. I was thinking that if I also changed the group IDs for > the old groups as well as the names, that would definitely meant having to > touch the forms. > > > > I hope this makes sense. > > Thanks! > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 > > [email protected] > > [image: itslogo] <http://www.etsu.edu/helpdesk> > > > > *From:* ARSList <[email protected]> *On Behalf Of *LJ LongWing > *Sent:* Wednesday, February 06, 2019 6:04 PM > *To:* ARSList <[email protected]> > *Subject:* [EXTERNAL] Re: Question about parent groups > > > > Dustin, > > I know this doesn't answer your question, but did you consider using the > DataWizard to actually change the names instead of creating a whole new > architecture? > > > > On Wed, Feb 6, 2019 at 3:59 PM Fawver, Dustin <[email protected]> > wrote: > > Greetings! > > > > Management wanted me to change the name of some groups, some majorly and > some not so much. So I created the new groups and made them the parent of > the respective old group. According to > https://docs.bmc.com/docs/itsm91/hierarchical-groups-using-a-parent-group-for-permission-inheritance-608490644.html, > it says that all permissions assigned to a child group are passed on to its > parent group. However, what I’m seeing is that if a user account is a > member of the parent group but not the child group, some elements of > certain forms are inaccessible for that user account. > > > > I was expecting that parent groups would be able to access things that the > child groups can access. Isn’t it supposed to work that way, or am I going > to have to touch the forms and fields in Dev Studio and adjust permissions? > > Thanks! > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 > > [email protected] > > [image: itslogo] <http://www.etsu.edu/helpdesk> > > > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > > *The [EXTERNAL] tag in the subject line identifies emails that do NOT > originate from an ETSU person or service. Please exercise caution when > handling emails from external sources. Any email that is unsolicited and > requires you to take immediate action, appears to be forged or is PHISHING > for information can be verified by emailing the ITS Help Desk. * > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist >
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