"Because of the speed that we need to get this new system in place (business need)"
What is the need (window)? Axton Grams On 1/5/07, George Jungle <[EMAIL PROTECTED]> wrote:
** Hi all, I've been given an interesting task. We are implementing a new Remedy platform (ARS 7.1 + ITSM 7.0 + CMDB 2.0) which will supersede our existing Remedy platform (ARS 5.1.2 + customised ITSM 5). Because of the speed that we need to get this new system in place (business need), we're going down the path of constructing a bridge between the 2 systems to help in the migration of both users and interfaces. We've decided that DSO is the best tool to use in providing this bridge to help replicate Incident/Problem dockets between both systems (only to provide visibility, excludes transactional data around auditing history, SLAs, notifications etc...) and Change dockets from the 5 -> 7 systems. This will involve developing or understanding the mapping between the business processes/workflow between the ITSM 5 & ITSM 7 systems. My question is, has anyone attempted this type of connectivity using DSO and mapping the ITSM instances before or can anyone provide any helpful words of advise about potential pitfalls? Appreciate the help. George __20060125_______________________This posting was submitted with HTML in it___
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