If you have a little time, Remedy has been working on a white paper that will show us how to migrate the ITSM 6 (which is not too different than v5.x) structure to CMDB 2.x. I don't know when that will actually be released, but it shouldn't be too much longer, I think, and it seems like it might be worth a look when it does. Rick
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Sunday, January 07, 2007 5:15 PM To: [email protected] Subject: Re: Using DSO to swap dockets between ARS ITSM 5 & ITSM 7 ** we're talking months... i.e. < 6. What's going to take the longest is migrating interfaces. Hence the need..... On 1/6/07, Axton < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: ** "Because of the speed that we need to get this new system in place (business need)" What is the need (window)? Axton Grams On 1/5/07, George Jungle <[EMAIL PROTECTED]> wrote: ** Hi all, I've been given an interesting task. We are implementing a new Remedy platform (ARS 7.1 + ITSM 7.0 + CMDB 2.0) which will supersede our existing Remedy platform (ARS 5.1.2 + customised ITSM 5). Because of the speed that we need to get this new system in place (business need), we're going down the path of constructing a bridge between the 2 systems to help in the migration of both users and interfaces. We've decided that DSO is the best tool to use in providing this bridge to help replicate Incident/Problem dockets between both systems (only to provide visibility, excludes transactional data around auditing history, SLAs, notifications etc...) and Change dockets from the 5 -> 7 systems. This will involve developing or understanding the mapping between the business processes/workflow between the ITSM 5 & ITSM 7 systems. My question is, has anyone attempted this type of connectivity using DSO and mapping the ITSM instances before or can anyone provide any helpful words of advise about potential pitfalls? Appreciate the help. George __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
