Hello Ben,

Is this a Server Group environment? See documentation link
https://docs.bmc.com/docs/brid/1805/installing-bmc-atrium-core-web-services-components-813429826.html

- You cannot install BMC Atrium Web services directly in a server group.
BMC recommends to install BMC Atrium Web Services on a separate machine and
then configure it for the server group.

On Mon, May 13, 2019 at 5:13 AM Ben Chernys <
[email protected]> wrote:

> Hi Folks,
>
> Windows; MS SQL Server; ITSM 1805.
>
> Just a quick Q.  When 1805 was installed, CMDB Core was installed but CMDB
> Web Services was not.
>
> It turns out BMC said it wasn't needed but apparently, it is.
>
> The doc says NOT to install Web Services on the same box as the Remedy
> server, but when I run the installer on another box, (the mid-tier box) it
> never gets to the product selection screen because of an error:  "Product
> cannot be installed for a remote AR server".
>
> Any clues or documentation URLs on how I can install the CMDB Web Services
> ?
> (especially doc not in conflict with the installer)
>
> Cheers
> Ben Chernys
> www.softwaretoolhouse.com
>
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