We have been analyzing it for use in production and have found it a decent replacement except for two issues:
1. Menus assigned by active links - there is no direct substitute for this functionality with Smart IT workflow in our version (18.05), and 2. Service Requests - Smart IT does not support SRDs that have Actions in them. On Wed, May 15, 2019 at 4:27 PM Brian Pancia <panc...@finityit.com> wrote: > We've been running 9x for awhile now in production. We are usually only a > month behind the latest release in production. I've been playing with > Smart IT 19.02 in development and it still seems like it is not a > replacement for the old ITSM mid-tier app. Is anyone running Smart IT in > production? Is it being used across the boards by everyone? Have you > stuck to bare bones out of box or have you implemented some > customizations? I've only seen basic functionality to add fields and all > workflow would need to be done as filters on the back end. From just > playing around it looks like Smart IT is designed for the mobile service > desk person that needs to reference things quickly on a smart phone, but > does not need full functionality of the system. Just wanted to get others > experience out there. > > On a side note - We are looking for TS cleared MicroFocus Service Manager > developers to join us in DC. If you know anyone or have previous Service > Manager experience let me know @ brian.pan...@finityit.com. > > Thanks, > > Brian > > DISCLAIMER: The information contained in this e-mail and its attachments > contain confidential information belonging to the sender, which is legally > privileged. The information is intended only for the use of the > recipient(s) named above. If you are not the intended recipient, you are > notified that any disclosure, copying, distribution or action in reliance > upon the contents of the information transmitted is strictly prohibited. If > you have received this information in error, please delete it immediately. > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- *Kelly Logan* | *Senior Consultant* 313-651-7169 | kelly.lo...@raptek.com *RAPID* Technologies www.raptek.com
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