Jason, Doug, Claire, Misi and all of those other folks whose posts I’ve Read over the years without responding. I wanted to say Happy Thanksgiving and you are not alone in having tears in your eyes. I mostly did Remedy development in the mid to late 90’s with a brief Sojourn back into the world in 2011-2016. I miss the days when you could develop a system that operated exactly as the customer wished. I loved it. Good luck to everyone from one of the many quiet devotees
Joanne On Wed, Nov 27, 2019 at 2:58 PM Roger Justice via ARSList < [email protected]> wrote: > I just completed a project that converted a customer from Service Now to > Helix the main office is in the UK.. My initial role was to be the SN SME > since I have over four years assisting companies do implementations. I do > not do SN development I do requirement review with the SN developers that > were offshore. I assisted in reviewing what was built in SN and how the > capability could be converted to Remedy. > > I also did DWPA development for over four months and determined this is > the next generation of Service Catalog that we needed when I was a BMC > employee until they went private. > > If a customer reviews Smart IT and DWPA and understands the maturity of > the ITSM processes and compares it to the OOTB Service Now BMC could still > be successful. > > Both Remedy and Service now can have custom applications built as we know > the question is does the CIO want a custom application or an industry > standard. > > My 2 cents, a Remedy devotee since 2000. > > > -----Original Message----- > From: Jason Miller <[email protected]> > To: [email protected] <[email protected]> > Sent: Wed, Nov 27, 2019 2:44 pm > Subject: Anybody still doing Custom Development? > > Hello my Lister family! As the list comes to a close in the near future I > figured I would send my final post (in a non List admin role). I have two > intentions with this post... One to have a final discussion regarding > development on the AR System platform and 2) looking to find work doing AR > System development or any Remedy work for that matter. > > 1) > It has been years since our beloved List buzzed with posts from people > sharing what they are building, how they are creatively enhancing ITSM (or > building their own). We all experienced the transition from "we can build > whatever the business needs on Remedy" to "we want ITSM out of the box." > BMC stopped promoting Remedy as a platform to build your own solutions on > years ago (actually, did they ever or was that left over from Remedy > Corp?). Understandably many organizations had the desire to move to a > packaged product that was supported and maintained by a vendor. I can't > fault them. > > But I miss the creativity, the ingenuity, the excitement, and the reward > of creating solutions (both ITSM related not ITSM related). Does this still > exist anywhere? > > Even though I left my original Remedy home (Sharp HealthCare) a few years > ago to relocate in Austin, the writing was on the wall there as well. I > spent my last few years there building a lightweight ITSM suite from the > ground up (because OOTB ITSM was too rigid and burdensome for that > organization). However they are just about to go-live with Ivanti Service > Manager, out of the box, no "customization". We had a history of building > all kinds of business solutions, some not even IT related. Those will all > go away when they retire their Remedy environment. Another Remedy shop > where creativity and rapid development was king... gone. > > More recently at my current job, I built a filter a few weeks ago. It was > a documented fix in a KA for an ITSM issue. Just being in Dev Studio again > put a huge smile on my face. I was once again in my happy place, for those > 5 minutes at least. It reminded me of the hours I spent a few years ago > cranking out forms and workflow. > > Is anybody out there willing to share if they still use Remedy as a > development platform? Is Remedy as a development platform really dead? > > While I would love for us to have a open conversation about what > organizations are still doing Remedy development, I also understand there > are confidentially concerns for some. Please feel free to email me directly > if you wish ([email protected]). > > 2) > The contract I have been working under is quickly coming to an end and it > is looking like I will need to find a new source of income. I would love to > find out, not only are organizations still performing Remedy development, > but even better if there are any with an opening for a Remedy Developer in > Austin, TX or Remote. > > There is a ton of tech around me (the area has been called "Silicon Hills > <https://en.wikipedia.org/wiki/Silicon_Hills>"), I know some of the > companies in the area used Remedy at one point, but it appears completely > dead here in Austin for Remedy work. Did BMC (heck, they even have an > office here) really lose all of these customers to the competition? > > Hopefully this will catch somebody's attention in my area that is still > using Remedy and we can connect. To clarify, while I love doing Remedy > development (it would be my dream job), I have nothing against ITSM and am > very capable and content working with the suite (it is my current job). > > Hopefully this post will spark one last (or a few) good conversation on > the ARSlist. > > ***** Putting on my ARSlist Admin hat (or whatever my title is) ***** > > Dan, Misi and myself have been discussing the List's final days (ok, think > what you will, but my eye just watered up after typing that). Due to some > circumstances the list may live on a bit longer than was originally stated. > So until the plug is pulled... Post away! Once the List no longer accepts > posts/replies the archives will still be available. > > Happy Thanksgiving to my Remedy family in the US! And have a great rest of > the week to my Remedy family elsewhere! > > Jason > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist >
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