Off hand thought ... Could it be doing the Google formatting where -... means to exclude. That would mean "KM-000010005381" would find all documents with KM that do not contain "-000010005381"
Wouldn't that be a kick, to return all documents but the one you want. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, January 08, 2007 5:48 PM To: [email protected] Subject: Re: FYI: BMC Knowledge base searching tip.... Ryan, I think we're all pretty clear on what it's doing. I think Matt was gently wondering out loud WHY it weights the "KM-" more than the unique number associated with that string, as part of a larger question: why the indexes on the KM aren't set up to assist the users in doing what they would intuitively do, rather than what the BMC Marketing (a.k.a. Engineering) staff thinks they would or should do. A question many have asked themselves, in all probability. Yet another example of people without much apparent knowledge of Remedy or its users making decisions on how we do our jobs. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of vital3d Sent: Monday, January 08, 2007 3:17 PM To: [email protected] Subject: Re: FYI: BMC Knowledge base searching tip.... I've worked with this knowledge base for about 2-3 years now, when it was still called KMR. It utilizes Hummingbird SearchServer, while it's great for text/natural language queries, it's more difficult to find data regarding what you are exactly looking for here. The reason you get more records for "KM-..." it is looking through the entire document contents NOT the actual Document ID you are trying to find. So if the document ID "KM-000010005381" is mentioned in any content it will increase that document's ranking. What's more, is that it will approximations, it will look for the substring "KM-" in the content making the result sets even larger. 0 (zero) and the word "other" is a wildcard. *shrug* Perhaps, a RFE should be submitted to request that a field be provided that you can search by specific Document ID. I know this is in the now defuct KMR, I can't speak for RKM. Regards, Ryan -------------------------------------------------- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
