I am disappointed that the "prefix" (that would appear on every
record) is not in the "exclude" list. (Assuming there is such a thing.
Like the old FTS had. And I am fairly sure it exists in the new FTS
too.)

I am also disappointed that the total string match does not weigh
higher than a partial string match. (Why should multiple partial
matches of "81" or "381" or "KM-" be considered a "better match" than
a single match of the whole supplied search value "KM-000010005381"?
Just because "the" is a popular word in the data does not make it a
good candidate to match on. The existing rules just do not compute for
me.)

I am also disappointed that there is no obvious way to look up a
specific entry when you know the primary key. The addition of a
separate "KB-ID" field does not sound like it should be that hard to
do. (That single field and a simple active link, or maybe three,
should avoid the whole FTS "feature" all together.)

I guess I was just belly aching about some features that just seems so
obvious to me. I still hope the searching tip might be of some help to
some of you out there. (The tip will likely also serve as a
"workaround" that will also prevent BMC from taking 10 minutes to make
such a simple change to solve our root problem too. But maybe that is
just my current foul mood speaking.)


But as I sit here, preparing for a late night production deployment,
after watching the OSU Buckeyes lose a National Championship.... I
just think there are more important things than FTS right now.

Go Bucks.

Congratulations Gators. You earned it this year.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.

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