"Thank God for the ARS List - at least we have one consistent source of
support for us to bank on.."
Amen, Brother!
I'm still having trouble finding information on the new support website
(still don't know how Michelle was able to unearth that DST paper
yesterday, but thanks!). I'm starting to wonder if I'd have better luck
using a Ouija board.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
"Joe DeSouza"
<[EMAIL PROTECTED] To: [email protected]
.COM> cc:
Sent by: "Action Subject: Re: Remedy Support
login....
Request System
discussion
list(ARSList)"
<[EMAIL PROTECTED]
ORG>
01/08/2007 17:33
Please respond to
arslist
**
Well believe me or not they say they cannot locate my old account.. I was
registered with Remedy support years ago using my old email address when I
worked with a previous employer, and then after moving to my current
employment had my email address on that account changed to my current email
address and over a phone call since I could not for some reason remove the
old support contract ID's had Remedy support remove that for me, and make
my current ID's I use as my default..
All went well for a while till they decided to make that change.. and now I
cant get in using either my old email address nor my new one.. The funny
thing though is when I hit the link 'Forgot password', it does take me to
the 'questionaire' page that helps retreive the password, which off course
is of no use to me as I do not have access to that old email address now..
but the fact that it takes me to those questions shows that the old account
still exists in their system with that old email address tied to it... Yet
their support are unable to retreive that for me...
If I try logging in with any of my updated email addresses, their system
does not recognize any of those email addresses...
So this morning I saw one of their support mails asking me to reregister,
as they cant seem to retreive my old account which I can bet for the above
reasons is still resident in their system..
Go figure...
Thank God for the ARS List - at least we have one consistent source of
support for us to bank on..
Joe
----- Original Message ----
From: Rick Cook <[EMAIL PROTECTED]>
To: [email protected]
Sent: Monday, January 8, 2007 5:10:06 PM
Subject: Re: Remedy Support login....
**
Just be thankful that you made the transition after they got most of the
major bugs out of the system. Some of the rest of us were severely
impacted for a while, until they moved out of "Production Beta" mode.
Rick From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave Fincher
Sent: Monday, January 08, 2007 2:03 PM
To: [email protected]
Subject: Re: Remedy Support login....
**
Joe,
When I contacted BMC about my old login they told me to use the email
address that was associated with my account as the login id, with the
password for my old account. Once I tried this I was able to get back into
support. I seriously don't like the direction that BMC is taking with
support but some of the old guys are still around and still very helpful.
Good Luck,
Dave
----- Original Message ----
From: Joe DeSouza <[EMAIL PROTECTED]>
To: [email protected]
Sent: Friday, January 5, 2007 5:36:12 PM
Subject: Remedy Support login....
**
Does anyone on here know what happened to the old user logins?
I used to have an account and it suddenly seems to have disappeared. I am
at the moment corresponding to Customer support via email and dont seem to
be getting too far as they seem to not be able to retrieve my account
information..
Has anyone else faced this problem before?
I could create a new account as they are suggesting but that would mean I
will not have access to any of my historical tickets, enhancement requests,
etc that I had submitted.. That would suck...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
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