"PARTIALLY SUPPORTED VIRTUAL ENVIRONMENTS VMWare(r) > GSX Server > Workstation(1) > VMWare Server
FULLY SUPPORTED VIRTUAL ENVIRONMENTS VMWare(r) > ESX Server Sun Microsystems SolarisTM > Solaris 10 Zones(2) (Whole Root and Sparse)" If your environment is listed under Partially Supported, you are correct. If your environment is listed under Fully Supported, then the environment is supported by BMC as much as any other operating environment would be supported. In other words, if the problem you are encountering is with the VM itself, you'd need to contact the VM vendor. However, issues found within AR System would be supported in a manner consistent with issues occurring within a physical environment. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M CTR USA DOIM Sent: Wednesday, January 10, 2007 8:46 AM To: [email protected] Subject: Re: VMWare and ARS 7.0.1 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE "Partial support indicates that BMC Remedy will accept problems reported in the virtual environments specified below but we reserve the right to request customer assistance in problem determination, INCLUDING RECREATING THE PROBLEM ON A NON-VIRTUAL ENVIRONMENT" ----------------------------------------------------------- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 ----------------------------------------------------------- -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Wednesday, January 10, 2007 9:38 AM To: [email protected] Subject: Re: VMWare and ARS 7.0.1 (UNCLASSIFIED) > after learning that BMC does not support Virtual environments. Just wanted to mention that BMC does support AR System and ITSM in specific virtual environments as defined in the Statement of Direction/Product Change Notice available on Support Central: http://www.bmc.com/products/documents/68/66/66866/66866.pdf This support was first added (and therefore tested) in AR System 7.x. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M CTR USA DOIM Sent: Wednesday, January 10, 2007 8:06 AM To: [email protected] Subject: Re: VMWare and ARS 7.0.1 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I attempted to stand up a Virtual box using VMWare 2.x and was not very successful. I ran into a lot of time out issues and decided it was not worth the trouble after learning that BMC does not support Virtual environments. ----------------------------------------------------------- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 ----------------------------------------------------------- -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gray, Alexander Sent: Wednesday, January 10, 2007 8:43 AM To: [email protected] Subject: VMWare and ARS 7.0.1 Okay so we have a virtual server farm, running VMWare 2.x. ARS 7.0.1 running as a virtual server. We are using ITSP 4.0 application 1 CPU, 3.6 GB RAM. On average with an 80 user load we are looking at about 30 - 50 second inserts I have never seen performence this bad. I am womdering if anyone has been using a virtual environment with remedy successfully with user loads of 80 and higher Help! Alexander P. Gray Operations Planning Manager, ITS/ICS COE, Infrastructure & Technology [EMAIL PROTECTED] [EMAIL PROTECTED] ----------------------------------- 703. 676. 2375 (office) 703. 932. 9979 (nextel) 703. 676. 6137 (fax) Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
