David, Thanks for your detailed and candid responses. Cheers, -- Shyam ----- Original Message ----- From: Easter, David Newsgroups: gmane.comp.crm.arsystem.general Sent: Wednesday, January 10, 2007 8:31 AM Subject: Re: AR System Support on Itanium/HP-UX 11.11 v2 support
** Here's the quick answer: http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-Matrix_v1_02.htm 7.0.01 has been tested in some limited environments for use with HP-UX 11iv2 on an Itanium processor. Please check the matrix to determine if your configuration is listed. AR System 7.0.01 was released October 10, 2006. ITSM supports those platforms supported by AR System unless otherwise noted in documentation. Here's the slightly longer answer: What BMC tested was the AR System HP-UX 11iv2 PA-RISC code on HP-UX 11iv2 Itanium running through the ARIES translation engine provided by HP within HP-UX. (To emphasize, ARIES is an HP supplied capability, not BMC). ARIES is designed to allow PA-RISC code to run on an Itanium processor. The limitation is that some databases either did not work properly with the ARIES engine or were not supported by the vendor. Thus the databases supported in 7.0.01 are limited to Informix and Sybase. When BMC releases a natively compiled Itanium code base, then this issue is mitigated since ARIES is no longer required. For those vendors who supply a natively compiled Itanium product as well, there should be no conflict and the combinations will be supported. The timeframe for releasing a natively compiled Itanium code base has not yet been solidified, but it would occur no sooner than early Q3 2007. Hope that helps, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. ------------------------------------------------------------------------------ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar Sent: Wednesday, January 10, 2007 1:16 AM To: arslist@ARSLIST.ORG Subject: AR System Support on Itanium/HP-UX 11.11 v2 support ** Dear Listers, Our hardware infrastrucutre team is working on a hardware refresh plan and have been asking about BMC-Remedy's support of the AR System platform and ITSM suite of applications on the Itanium (IA64) platform running HP-UX 11.11 V2. I have contacted support and have heard varying information indicating that the Itanium support should have been available in December to sometime in Q3 2007. However, I was wondering if there is more consistent information anyone else might have heard or seen, I would be interested to know more regarding this topic, since this is not fully addressed anywhere I have been looking. TIA, -- Shyam __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
