Hi all, We're trying to figure out if, in ITSM 7 Service Desk (Incident), if there is any connection between Incident assignment/reassignment and the "Support Group Role" that a group is configured with (Help Desk, Tier 1, 2, 3).
So, if a ticket is in a Tier 1 queue, can it be reassigned to a Tier 3 team? Does it have to go to a Tier 2 team first? Thanks in advance! -Rebecca Hammond _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
