Eug, My understanding is the email engine can process the html coding. The survey process was a example used in a web course I took about the email engine in 6.3.
Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eug Sent: Thursday, January 11, 2007 10:04 AM To: [email protected] Subject: Re: Sending HTML email surveys to requesters and getting their input back Thanks for replying guys. So it seems as if Remedy does not have the ability to parse HTML (radio buttons) without the aid of a web application....that is a definite no, right?. If so, I guess it is time to use the Remedy API. Regards, Eug On Jan 11, 8:01 am, "Heider, Stephen" <[EMAIL PROTECTED]> wrote: > Eug, > > We do something similar here, but it should also work for email surveys: > > Remedy sends an html form template. When received by employees, they > open it (Outlook), enter some information and make a selection from a > radio button. Then they enter their password in a password field and > click the Submit button. > > The data gets posted to a web app (ASP.Net). The web app verifies their > password and then updates Remedy accordingly. When you post emails to a > web page (instead of sending an email directly to Remedy) you can do > anything you want using the ARS API. Verifying the password helps > ensure that only the intended recipient is submitting the survey/email > form. > > HTH > > Stephen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Eugene G. > Sent: Wednesday, January 10, 2007 11:36 PM > To: [EMAIL PROTECTED] > Subject: Sending HTML email surveys to requesters and getting their > input back > > Was wondering if the following is feasible/ will work. > > I want to send survey's by email in HTML format (From Remedy). These > custom surveys will use radio buttons for possible answer choices. When > the user receives this HTML based survey by email, fills it out, and > sends it back; is there a way for Remedy to parse the radio button > selections? > Does anyone see any pitfalls or have better suggestions? I'm thinking of > creating a replica of my survey form (in a HTML editor) and making this > an email template. We want a nice clean appearance to the surveys; using > text only is sooooo 1998 ;) > > Thanks a bunch, > > Eug > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
