igor ivanov wrote:
- make a call, lieave a message (voicemail, to change password, spell it)
and ... login;
or
- get a phone call with your new autogenerated password, confirm it, close
the case over the phone...
In most cases there is no need to leave a message for password reset -
after you identify yourself against your Remedy profile, Frontrange IPCC
will reset the domain password for you and spell it right back.
Outbound calls are usually reserved for cases like automatically calling
members of change approval board if change is urgent (triggered by
server escalation).
Sergey
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