We're currently running ARS 6.3 and Helpdesk 4.03. I'm looking at upgrading to version 7 for both ARS and Helpdesk and I've been in discussion with a consulting firm to do it.
To make a long story short they are saying that BMC recommends we bring up a new system and start using it fresh. Keep the old system up for history, and until all tickets are closed on that system. We have over 180K tickets and I don't think this will fly well at my company. We are planning to bring up a new system, and then migrate, or even re-write, customizations and workflow. I realize that the data structures have changed A LOT, but they're saying it will take 3-6 months to bring the data over from the old system to the new one. That seems like a long time to me. Without having detailed information, anyone have any opinions or ideas? Thanks, James _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
