Wow, crazy resolution! I still am not sure why...maybe you could shed some light.
What it came down to was an active link which I said: If the summary (canned) is "legal hold" set the urgency and priority to Urgent. I had it fire on "lose focus" of the summary field. When I changed it to fire "on submit" it worked fine. Initially I had wanted user's to see the change to urgent prior to submit, but as a workaround I have a message pop-up that says "this is a legal hold, the priority and urgency have automatically been changed to Urgent". I have no idea why lose focus vs. on save would make a difference on whether it is returned on a search. -- View this message in context: http://www.nabble.com/Search-does-not-return-record%2C-yet-it%27s-in-My-Requests-window-tf2952746.html#a8416093 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
