Mark,
I ran into a similar situation. I ended up creating a new form
specifically for webservice input. I created filters that populated
certain fields with data based on a value set in a specific field on the
submit.
When the submit is complete you can format the fields exactly the way
you want them to look in HelpDesk, then push them in a filter. Place a
field on your new transfer form to receive the Request ID of the ticket
you created during the push. Return the new field value in the output
mapping.
Regards,
Rick Ponzo
Hi everyone,
Thanks for the sugestions.
But unfortunately, no one of the solutions work.
Trying Frederick's sugestion my custom tool, which is
MSVisualStudio2005, says:
"Custom tool error: Unable to import WebService/Schema. Schema item
'complexType' named 'CreateInputMap' from namespace 'urn:CreateEntry'.
The 'use' attribute must be optional (or absent) if the default
attribute is present."
Even if I set the 'use' attribute to 'optional' its still needs those
parameters.
Maybe playng with a xml schema would help??
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