Hey everybody... Was there ever any functionality that existed in ITSP which handled inbound email? Has anyone gone down this road yet and found anything that exists in the workflow that's not enabled or would help simplify the process?
I understand how to implement this on the AR side but am not yet familiar enough with the inner-workings of ITSM7 to jump into workflow additions/modifications. Another Remedy product had this built in ... is it the CSS app? Can anyone with knowlege of CSS share how its workflow handles inbound email? Too bad there's not an add-on like the IM tasking module... (I can dream, can't I?) Thanks, and Happy Friday! -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
