I would check with your Exchange administrator(s) and make sure that the Exchange Server is configured to ACCEPT incoming connections via SMTP. It is disabled by default, I believe.
Michael W. Luttmann Senior Database Administrator [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Developer Sent: Saturday, January 20, 2007 10:41 AM To: [email protected] Subject: Re: Email Notifications not working ** Hey Carey, Thanks for the info. I would surely look into the same. Rgds, Frank On 1/20/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: Frank, Hum... based on the limited info you provided I am not sure where the break down is. But here is some information that might help you figure it out based on the rest of the data you see in the logs. ( I am only talking about outbound email here. ) What the Email Engine does is login to the ARS sever (using the application password) and get the Email Config info. Assuming that works then it should be able to also read data from the AR System Email Messages form. It will use the Email Config info to "do the right thing" with messages that are waiting to be sent. ('Send Message' = "Yes") If the Email Engine is getting this far and failing to connect to the SMTP server then I think you will only see errors in the email engine logs. (But you might also see AR System Email Error Log form entries too.) ON the other hand.... If the Email Engine is unable to talk to the ARS server (via the application password) then it will not even be able to read the Email Config form or the "AR System Email Messages" form. So if that Authentication error is specific to the SMTP server, then you likely need to fix the data in the MailBox Config form. (or maybe your NT Account has been locked/disabled/password changed?) If the Authentication error is specific to the Email Engine login to ARS, then you need to updates is "application password" in it's config file. (See the docs for details.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 1/20/07, Remedy Developer < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: > ** > Hi Fred, > My emaild.sh_log contains "Authentication failure-Severe". What I would > like to know first of all is that do we have to specify User name and > password in Email Config form for Solaris. > > Rgds., > Frank > > On 1/18/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: > > ** > > > > What does your emaild.sh_log have in it? (Usually located in <Email > engine install dir>/Logs ) > > > > Fred > > > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[email protected] ] On Behalf Of Remedy Developer > > Sent: Thursday, January 18, 2007 11:04 AM > > To: [email protected] > > Subject: Email Notifications not working > > > > Hi All, > > My environment is as follows: > > ARS 6.3 server patch 18 installed on Sun Solaris 5.9 with Oracle 9i > database and Email Engine 6.3. My exchange server is Microsoft Exchange and > for outgoing the protocol is SMTP relay with outgoing port as 25. I do not > have SSL enabled. > > I am providing the username and password of the user that I am trying to > send the email to in Email configuration form and I have the same user > configured in my User form with the same Email Address. > > > > My Email configuration form is configured correctly and when I try sending > email from Email Messages form, it says "Yes" instead of "Sent". I do not > have any clue as to why the notification is not going. Kindly help. > > > > Rgds., > > Frank ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
