Thanks to all who replied to this.
To explain better what I was trying to do, we have a field that contains a
FedEx tracking number. Management wanted to be able to have a user click a
link, and have just FedEx's basic tracking information appear within a Remedy
Dislpay Only form. They also wanted the ability to copy and paste as a table.
I created a small shell script called fedex:
wget -O t1 -q --proxy
http://mobile.fedex.com/wince/tracking_query.xml?trackNumber=$1
cat t1
(I chose http://mobile.fedex.com, as their interface is already quite stripped
down, and it changes very infrequently)
I was then able to perform the following Set Field for a View field:
$PROCESS$ @@:/RMD/home/rmduow01/fedex $FedEx Tracking Number$
A few more Set Field Functions called within the same active link, as viola,
only the info we need, and everything looks pretty as it's now formatted as a
table similar to the following:
Tracking No: XXXXXXXXXXXX
Status: Delivered
Shipping Date: MM/DD/YYYY
Delivery Location: ANYTOWN, OH
Delivery Date/Time: MM/DD/YYYY HH:MM
Signed By: C.FARLEY
Service Type: FedEx XDay Service
It was later requested that I add a link to this form, so that if a user wanted
to, they could easily open the FedEx tracking page.
My preference was Michiel had suggested, to use a View field in a DO form. My
preference did not win out, and it was decided that it should open in a new
window using a user's default browser, with all the trim.
Previously, when we'd only had Internet Explorer, I'd done links similar to how
Stephen suggested, such as:
"C:\Program Files\Internet Explorer\IEXPLORE.EXE"
http://fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX
Now that we have multiple browsers, this is trickier. I ended up combining
Steve's suggestion with one from a coworker, and option C from the original
email. I ended up using the following Set Field to detect if "Reuse windows
for launching shortcuts" is checked within Internet Explorer:
$PROCESS$ for /f "delims=x tokens=2" %f in ('reg query
"HKCU\Software\Microsoft\Internet Explorer\Main"^|find "AllowWindowReuse"') do
@echo %f
If a 0 is returned, I then use option C from a hidden button, and then unhide
the button. This allows the FedEx site to open in new tab in IE7 or Opera, or
a new windows in IE6.
If a 1 is returned, I append the following to the HTML inside the View field:
<a href="http://fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX";
target="_blank">URL name</a>
This forces the link to open in a new browser window.
Thanks again all,
Eric Cleereman
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Heider, Stephen
Sent: Thursday, January 18, 2007 7:42 AM
To: [email protected]
Subject: Re: Opening a new browser window
The way I do it here is to run IE's .exe with the URL in a Run Process.
"C:\Program Files\Internet Explorer\IEXPLORE.EXE" http:\\google.com
This opens the URL in a new window.
Stephen
________________________________
From: Action Request System discussion list(ARSList) on behalf of Michiel Beijen
Sent: Thu 1/18/2007 6:44 AM
To: [email protected]
Subject: Re: Opening a new browser window
** Hi Eric,
I do not know what your users are supposed to be using their browsers for, but
one option might be is to create a Remedy DO form with a View field on it with
the URL you want and open this using workflow. Now you can control how this
will open. This might be a solution if you only want them to be on one site and
the drawback is that there is no navigation available (back button and stuff
like that).
Kind regards,
Michiel
On 1/17/07, Eric Cleereman (IT) <[EMAIL PROTECTED] > wrote:
**
Hi All,
A majority of my users using WUT 6.3 with assorted patches. They have
a mix of browsers, including Internet Explorer and Opera in assorted versions.
They are all using Windows 2000, XP, or 2003.
I am looking to create an Active Link which will open a specific URL in
the user's default browser, in a new Window.
I've tried the following Run Processes:
A) PERFORM-ACTION-OPEN-URL new http://$URL$
B) cmd /c start http://$URL$
C) rundll32 url.dll,FileProtocolHandler http://$URL$
D) explorer "http://$URL$";
The problem I run into is within Internet Explorer. There is a setting
under Options \ Advanced for Reuse windows for launching shortcuts. This is
checked by default. If it is checked, options A - C all open in an existing
browser window if one exists. Option D does work, but it open the new window
behind the WUT.
I've Googled the heck out of this, and have not found any real good
answer. Does anyone have a way to force remedy to open a specific URL from
within Remedy, by opening a new window in the user's default browser?
Eric Cleereman
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