...on a related note, if you need to determine if a particular program is installed you could use a Set Fields $PROCESS$.
$zTmpField1$ = "C:\Program Files\DameWare Development\DameWare Mini Remote Control\dwrcc.exe" $zTmpField2$ = $PROCESS$ cmd.exe /c "if exist """$zTmpField1$""" (echo Yes) else (echo No)" The next Run If qualification would be: 'zTmpField2' LIKE "Y%" You could use this to test for other browsers. When users login and first load the startup form I test for the existence of certain programs and versions, for example Excel, Outlook, Remote Control, IE, etc. I store the full path's in global fields so that whenever I need a path to a program I only have to add the particular global field to a new form. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Monday, January 22, 2007 10:36 AM To: [email protected] Subject: Re: Opening a new browser window Thanks to all who replied to this. To explain better what I was trying to do, we have a field that contains a FedEx tracking number. Management wanted to be able to have a user click a link, and have just FedEx's basic tracking information appear within a Remedy Dislpay Only form. They also wanted the ability to copy and paste as a table. I created a small shell script called fedex: wget -O t1 -q --proxy http://mobile.fedex.com/wince/tracking_query.xml?trackNumber=$1 cat t1 (I chose http://mobile.fedex.com, as their interface is already quite stripped down, and it changes very infrequently) I was then able to perform the following Set Field for a View field: $PROCESS$ @@:/RMD/home/rmduow01/fedex $FedEx Tracking Number$ A few more Set Field Functions called within the same active link, as viola, only the info we need, and everything looks pretty as it's now formatted as a table similar to the following: Tracking No: XXXXXXXXXXXX Status: Delivered Shipping Date: MM/DD/YYYY Delivery Location: ANYTOWN, OH Delivery Date/Time: MM/DD/YYYY HH:MM Signed By: C.FARLEY Service Type: FedEx XDay Service It was later requested that I add a link to this form, so that if a user wanted to, they could easily open the FedEx tracking page. My preference was Michiel had suggested, to use a View field in a DO form. My preference did not win out, and it was decided that it should open in a new window using a user's default browser, with all the trim. Previously, when we'd only had Internet Explorer, I'd done links similar to how Stephen suggested, such as: "C:\Program Files\Internet Explorer\IEXPLORE.EXE" http://fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX Now that we have multiple browsers, this is trickier. I ended up combining Steve's suggestion with one from a coworker, and option C from the original email. I ended up using the following Set Field to detect if "Reuse windows for launching shortcuts" is checked within Internet Explorer: $PROCESS$ for /f "delims=x tokens=2" %f in ('reg query "HKCU\Software\Microsoft\Internet Explorer\Main"^|find "AllowWindowReuse"') do @echo %f If a 0 is returned, I then use option C from a hidden button, and then unhide the button. This allows the FedEx site to open in new tab in IE7 or Opera, or a new windows in IE6. If a 1 is returned, I append the following to the HTML inside the View field: <a href="http://fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX"; target="_blank">URL name</a> This forces the link to open in a new browser window. Thanks again all, Eric Cleereman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Heider, Stephen Sent: Thursday, January 18, 2007 7:42 AM To: [email protected] Subject: Re: Opening a new browser window The way I do it here is to run IE's .exe with the URL in a Run Process. "C:\Program Files\Internet Explorer\IEXPLORE.EXE" http:\\google.com This opens the URL in a new window. Stephen ________________________________ From: Action Request System discussion list(ARSList) on behalf of Michiel Beijen Sent: Thu 1/18/2007 6:44 AM To: [email protected] Subject: Re: Opening a new browser window ** Hi Eric, I do not know what your users are supposed to be using their browsers for, but one option might be is to create a Remedy DO form with a View field on it with the URL you want and open this using workflow. Now you can control how this will open. This might be a solution if you only want them to be on one site and the drawback is that there is no navigation available (back button and stuff like that). Kind regards, Michiel On 1/17/07, Eric Cleereman (IT) <[EMAIL PROTECTED] > wrote: ** Hi All, A majority of my users using WUT 6.3 with assorted patches. They have a mix of browsers, including Internet Explorer and Opera in assorted versions. They are all using Windows 2000, XP, or 2003. I am looking to create an Active Link which will open a specific URL in the user's default browser, in a new Window. I've tried the following Run Processes: A) PERFORM-ACTION-OPEN-URL new http://$URL$ B) cmd /c start http://$URL$ C) rundll32 url.dll,FileProtocolHandler http://$URL$ D) explorer "http://$URL$"; The problem I run into is within Internet Explorer. There is a setting under Options \ Advanced for Reuse windows for launching shortcuts. This is checked by default. If it is checked, options A - C all open in an existing browser window if one exists. Option D does work, but it open the new window behind the WUT. I've Googled the heck out of this, and have not found any real good answer. Does anyone have a way to force remedy to open a specific URL from within Remedy, by opening a new window in the user's default browser? Eric Cleereman __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
