Whilst BMC haven't listed a Helpdesk v9 previously, I saw it listed earlier today whilst I was browsing our downloads, didn't bother looking into it though, as I was looking for the v7 clients.
Just tried to get back in and the BMC support site woes struck again - can't get into the downloads, the app just errors out. Regards Dave On 24/01/07, Bruce Scott <[EMAIL PROTECTED]> wrote:
Brad, With the release of the version 7 of ARS and ITSM, HelpDesk split into Incident Management and Problem Management. Together, they are known as Service Desk. ARS is the base Action Request System, which all of the applications are built on. There is no Helpdesk v. 9, so I would avoid wasting any time on that folder. Bruce -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Wednesday, January 24, 2007 7:11 AM To: arslist@ARSLIST.ORG Subject: Remedy Helpdesk and ARS 7 Is anyone running ARS 7 with Helpdesk 5.6 on Windows Server 2003? If so, does it work all right? I don't understand the Helpdesk product offering on BMC's site at this time. There is something called Helpdesk v. 9? But it is not available for download. There is also something called BMC Remedy Service Desk Application and ARS. Could someone help me understand how the product line is changing? If it is? Thanks, Brad Terhune ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ##################################################################################### The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. ##################################################################################### _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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