There is costing data in both Asset and Change, and in Help Desk, you can assign users a Cost code or accounting code or G/L # or whatever, and use that as chargeback criteria. I rarely see it used, though.
Rick On 1/24/07, Julie Kanakanui <[EMAIL PROTECTED]> wrote:
I've been asked to add some fields and workflow to Remedy Help Desk (ver 6) to facilitate recording time spent and/or charges on a Case so we can ultimately charge back some of our clients for certain service requests. Obviously there's probably many ways to go about this, but in general can anyone tell me if there is built-in functionality (I've looked a bit but haven't found anything so far) with the purpose of facilitating charge back's for services? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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