Angela:
I can't elaborate on Netcool, but when interfacing to
create/update with ITSM 7.0 Incident, try looking at the
following forms and associated workflow:
HPD:IncidentInterface_Create
HPD:IncidentInterface
Terry
On Thu, 25 Jan 2007 00:06:13 -0500
Angela Rash <[EMAIL PROTECTED]> wrote:
Hope to get some help from someone who has integrated
the Netcool Remedy
gateway (via the Alert form) to the new BMC Remedy ITSM
7.0 Incident
form. This is not as easy as it used to be in the old
ITSM products, so I
am wondering if anyone has done this yet.
Thanks
Angie
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