FrontRange ITSM is a strong competitor, if you go by looks and OOB functionality. Aaaaaand then you install it and begin to look at the guts of it. When I did, I was never as thankful for Doug's architectural genius. And while the light customizations can be done as easily there as in Remedy (maybe even more so), the main language used for the heavy customization is proprietary, and they have only one person who is fluent in it. In fact, by design, there is almost no vendor PS to speak of.
You also could not build standalone applications with it. Do you have that Forrester Wave comparison of ITSM products from a year or two back? If you don't, email me privately, and I'll shoot you a copy. It is pretty informative and detailed. Rick On 1/26/07, patrick zandi <[EMAIL PROTECTED]> wrote:
** Just a Quick Question guys, If you were looking at BMC Remedy ITSM suite.. Is there something else you would look at as a cost comparison, or functionality comparison.. thanks... -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___
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